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SalaryWe’re glad you’re exploring our Customer Service Associate II position and want to share some details.
First, we would be looking for you to have previous experience in Customer Service, sales, legal, communications, manufacturing, or administrative roles. We would also be looking for you to have strong interpersonal and organizational skills, a strong attention to detail, and the ability to balance multiple stakeholders.
Second, this position will be responsible for things like being the liaison between our customer and our operations team, from initial contact all the way to shipment of the order. You will be responsible for providing technical support to customers and answering questions about the mechanical properties and capabilities of the products. Your highest priority will be accuracy and timeliness. Relationship-building will be key as you gather product specifications, track orders through the manufacturing process, and solve daily customer problems.
We manufacture the world’s best wires, cables, composites, and assemblies to help improve and save lives - and we want you to be a part of it!
From fitness centers and wellness coaches to 401k and tuition reimbursement, we invest in a long list of benefits because we recognize the value our employees bring to the organization.
There are many reasons to apply for this position, and these are just a few. Join us!
As an Equal Opportunity Employer, Fort Wayne Metals Research Products Corp is proud to be committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Fort Wayne Metals is an equal opportunity employer fully committed to achieving a diverse workforce and complies with all Federal and Indiana State laws, regulations, and executive orders regarding non-discrimination.
Fort Wayne Metals Research Products LLC is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, please contact Accessibility@fwmetals.com.
This job position may require access to controlled technology or technical data; applicant must be a candidate for export licensing and willing to participate in export licensing, if required.
Education:
- Bachelor's degree in Business, Marketing, or related field or equivalent demonstrated skills and experience.
Knowledge:
- Proficient knowledge of Microsoft Office products, Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) systems, and database systems.
- Understanding of Salesforce, Microsoft AX, FWM processes and products, preferred.
Physical Demands:
- An extensive amount of time spent at a desk working on a computer and talking on the phone.
- Mustbe able to access all areas of operation, including second floors.
