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Form of workTitle:Customer Service Associate
Location: Springdale, AR
Duration: 6 Months
Job Description:
FULL DESCRIPTION:
Serves as the primary contact between client's Supply Chain and the assigned external customer s responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues which may arise throughout the order to cash cycle; works to strengthen client's relationship with external customers through regular communication and by expanding relationships with key contacts throughout customer s organizations; establishes and maintains positive effective relationships with key internal contacts; utilizes several dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) to problem solve for all business units; maintains knowledge of all internal policies procedures and software applications; maintains knowledge of external customer s organizational structure procedures and all other pertinent information; utilizes available resources to identify cost effective supply chain efficiencies to best service the needs of client and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the order-to-cash cycle client relationship with its customers and or accurate delivery of products to external customers.
EDUCATION:
Bachelor s degree or equivalent work experience
EXPERIENCE:
1- 3 years business experience
COMPUTER SKILLS:
Proficient with MS Office applications required; SAP skills preferred
COMMUNICATION SKILLS:
Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills
SUPERVISORY: N/A
TRAVEL: NO TRAVEL
Location: Springdale, AR
Duration: 6 Months
Job Description:
- The Customer Service Associate CSA has primary responsibility for managing the relationship between the customer and the Supply Chain with respect to their assigned accounts.
- This process begins with the placement of an order and continues through receipt of final payment for that order.
- The CSA manages this relationship by: a becoming intimately familiar with the customer s organization product needs processes and procedures; b analyzing historical data and account trends; and c partnering with the Sales team to provide the highest level of Customer Service to all accounts.
- This information is then used to design efficient and cost-effective business solutions for the benefit of both the customer and client.
- This position will be a 'floating/fill in' for a couple of different shifts/schedules including some weekend coverage as needed.
FULL DESCRIPTION:
Serves as the primary contact between client's Supply Chain and the assigned external customer s responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues which may arise throughout the order to cash cycle; works to strengthen client's relationship with external customers through regular communication and by expanding relationships with key contacts throughout customer s organizations; establishes and maintains positive effective relationships with key internal contacts; utilizes several dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) to problem solve for all business units; maintains knowledge of all internal policies procedures and software applications; maintains knowledge of external customer s organizational structure procedures and all other pertinent information; utilizes available resources to identify cost effective supply chain efficiencies to best service the needs of client and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the order-to-cash cycle client relationship with its customers and or accurate delivery of products to external customers.
EDUCATION:
Bachelor s degree or equivalent work experience
EXPERIENCE:
1- 3 years business experience
COMPUTER SKILLS:
Proficient with MS Office applications required; SAP skills preferred
COMMUNICATION SKILLS:
Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills
SUPERVISORY: N/A
TRAVEL: NO TRAVEL
