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Form of workJob Description
Description:
The customer service representative will be responsible for answering calls, emails, chats, and voicemails to provide product information and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk
Requirements:- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Able to up-sell and cross-sell
- Answer and manage incoming calls, emails, chats, and voicemails
- Ability to memorize, recall, or research answers quickly
- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team goals
- Aim for customer resolution
- Record customer interactions and order changes
- Able to address returns, refunds, and shipping tracking numbers
Minimum Qualifications
- Must be eighteen years of age
- Must pass the pre-employment Drug Test and Background Check
