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Form of workJob Description
Position Summary Customer:
Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety of Thoroughbred Express washes.
Key Duties and Responsibilities: Focus on providing a positive customer experience.
• Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
• Direct the Driver into the entrance to the car wash or guides them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
• Perform cleaning of the facility and ensure everything is kept in the appropriate place and organized.
• Assist customers in any area concerning the car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Additional duties as assigned.
Job Qualifications:
Must be at least 18 years of age.
Essential Abilities:
• Display courteous, Customer Service focus, and professional attitude
• Work while standing over long periods (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoors in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver’s license
• Excellent written and oral communication skills, as well as interpersonal skills Desirable:
• Previous car wash experience
