Address
Form of work
SalaryJob description
Local fast-growing small ecommerce business looking for a reliable and hard-working person to add to our team!
FULL-TIME at our office in Hoffman Estates (in-person only, no remote)
Standard office hours Monday-Friday, 9am-5pm
We are looking for someone that can ensure excellent service standards, respond efficiently to customer and vendor inquiries, and maintain a high level of service and professionalism.
We offer a competitive wage, and great opportunity for growth.
Job Responsibilities:
- Provide sales and customer support via phone, email, and our website
- Manage a large number of incoming calls
- Service accounts by taking and processing customer orders timely and accurately
- Build sustainable relationships and trust with customers and vendors
- Submit orders to vendors, follow up with delivery dates, and notify customers of any delays
- Work with management on special tasks, projects, and reports
- Resolve customer complaints, provide appropriate solutions within the time limits that adhere to company policies
- Contribute to team effort by accomplishing related results as needed
Qualifications/Skills:
- Customer service
- Telephone answering experience
- Accurate and fast keyboard skills
- Ability to multitask in a fast-paced environment
- Build client relationships
- Motivation for sales support
- Ability to collaborate with other team members as needed
Education, Experience, and Licensing Requirements:
- High school diploma
- 1-2 years previous Customer Service / Office / Retail Experience
- Familiarity with office software and phone systems
- Quick and accurate keyboard speed
If you’re looking for a great job, and have the skills and experience we are looking for, contact us fast; this opportunity won’t last!
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Work Location: In person
