Customer Service Associate.

Spherion Naples, FL is seeking a Customer Service Assocaite for a pool company in the Naples area. The Customer Service Representative will engage with the company's clientele, addressing inquiries and effectively resolving complaints.
Responsibilities: ...

As a customer support representative, your primary responsibility will be to interact with customers over the telephone, offering assistance and information regarding our products or services. You'll play a crucial role in addressing customer inquiries and handling complaints with professionalism and efficiency. In situations where the issue surpasses your knowledge, your duty involves generating a call back request ticket, ensuring that every customer concern is appropriately addressed.
Working hours: 8:00 AM - 4:00 PM
Skills:
A key aspect of your role is the meticulous maintenance of customer accounts, where you'll record detailed information about each interaction, whether it be an inquiry, complaint, or comment. Furthermore, you'll be responsible for performing follow-ups on customer requests, ensuring that their needs are met to their satisfaction. In the ever-changing landscape of customer service, you may also be tasked with other related duties as assigned, contributing to the overall success and effectiveness of the customer support team.
Education:
High School
Experience:
1-4 years
Qualifications:
High school diploma or equivalent
Customer service experience required
Excellent communication skills including active listening
Service-oriented with the willingness to resolve customer grievances
Proficient computer skills with the ability to learn new processes
Prolonged periods sitting at a desk and working on a computer. (optional standing desk available)
Must be able to lift up to 15 pounds at times.
Apply Now on this post!!
We offer weekly open interviews Mondays thru Fridays 9:30am-1:30pm
Walk-ins welcome, want to skip the wait....
Call us at 239-494-3044 or send us a text today at 239-263-2998 to schedule an interview!
We are located at:
4964 Tamiami Trail North
Naples, FL 34103

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).