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Form of workJob Description
- Must be able to use good business judgment when handling non-standard situations as defined in training materials.
- Will participate in on-going training activities as necessary to learn Customer Service policies and become proficient in operating processes and procedures.
- Will influence others with positive attitude with a focus on teamwork and cooperation.
- Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc.
- Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc.
- Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action.
- Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc.
- Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc.
- Respond promptly to emergency situations and document pertinent information.
- Actively contribute to team and contact center assignments including various overtime assignments.
- Excellent medical, dental, and vision
- 401(k)
- Short Term Disability/LTD
Who We Are:
About Allied Staff Augmentation Partners:
ASAP (Allied Staff Augmentation Partners, Inc.) is the expert solution for companies seeking skilled contract labor without the administrative, legal and management headaches of using outsourced workers. Our recruitment and staffing services help companies engage highly qualified contractors, as well as link contractors with contingent roles without many of the usual risks of self-employment.If you’re an Engineer, PM, HR Professional, Financial or Administrative professional with experience in the power and energy sector seeking a long-term, high-paying contract position with one of the sector’s leading companies, Allied Staff Augmentation Partners stands ready to help you achieve your goalsIf you’re an employer or contractor looking for a responsive, reliable and knowledgeable partner to meet your contingent workforce administration and management needs, please contact ASAP today.
