Customer Service Associate

Job Title: Customer Service Associate
Location: 2469 W Sunset Ave., Springdale, AR
Duration: 6 Months

Summary:

• The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer, and sales groups concerning their assigned accounts.
• The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs processes, and procedures and partnering with the Sales team to provide the highest level of Customer Service to all accounts.
• This position will be a ‘floating/fill-in’ position for a couple of different shifts/schedules (nights/early mornings) including some weekend coverage as needed.

Job Description:

• Serves as the primary contact between Tyson Foods Supply Chain and the assigned external customers.
• Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution.
• Establishes and maintains positive, effective relationships with key internal contacts; Utilizes Several Dispatch Systems (TES, LME, FOUR KITES, OTR) and External Scheduling Systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc.) to problem-solve for all business units; maintains knowledge of all internal Tyson Foods policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures, and all other pertinent information; utilizes available resources to identify the most cost-effective solution to best service the needs of Tyson Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Tyson Foods, their relationship with its customers and accurate delivery of products to external customers.

Requirements:
Education:

• Bachelor's degree or equivalent work experience in transportation or logistics

Experience:

• 1- 3 years of business experience in transportation or logistics, not just regular Customer Service!

Computer Skills:

• Proficient with MS Office applications required; the majority of business is conducted via email up to and possibly exceeding 300 per day.

Communication Skills:

• Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills.

Job Type: Contract

Shift:

• Night shift

Weekly day range:

• Weekends as needed

Ability to Commute:

• Springdale, AR 72762 (Required)

Ability to Relocate:

• Springdale, AR 72762: Relocate before starting work (Required)

Work Location: In person