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SalaryAre you ready to join FyberCom's team? We seek a passionate and dedicated person to provide outstanding Customer Service and technical support to our valued customers.
As a team member, you will be crucial in sales, billing support, scheduling, and troubleshooting customers' technical problems. You will be responsible for providing accurate and timely resolutions while maintaining a positive and professional attitude. You will also be expected to document customers' accounts and create service call tickets in a detailed and organized manner.
At FyberCom, our customers are our top priority, and we are committed to providing them with the best possible service. We seek type-a, reliable, upbeat, and hardworking individuals who share our passion for excellence to join our team.
We offer a competitive compensation package, a high-octane office setting, and the opportunity to work with the latest fiber, routers, and radios technology. This is a full-time position, with shifts scheduled from Monday to Sunday, from 8:00 am to 11:00pm.
Please note that this is an in-office position and does not offer the option to work remotely.
Responsibilities-
Scheduling
Sales
Fielding installation technicians phone calls
Troubleshoot customers technical problems with internet services
Provide customers with precise and consistent resolutions in a timely manner.
Noting customers accounts.
Create service call tickets.
Learn current new technology in routers and radios.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Education:
- High school or equivalent (Required)
Experience:
- sales: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
