Customer Service Ambassador

Salary : $31,200.00 - $37,960.00 Annually
Location : Charlottesville, VA
Job Type: Regular Full-Time
Job Number: 230300033
Department: City Treasurer's Office
Division: City Treasurer
Opening Date: 05/05/2023
Closing Date: 6/1/2023 5:00 PM Eastern
General Summary
The City Treasurer's Office is seeking a qualified candidate to join our team as a Customer Service Ambassador who is highly motivated and who strives for success by demonstrating Charlottesville's Core Values of Leadership, Trust, Creativity, Respect, and Excellence.
The preferred hiring range for this position is between $15.00 - $18.25 hourly ($31,200.00 - $37,960.00 Annually.) Starting offer is based on applicable education, experience, and internal equity. This is a full-time, non-exempt, position which provides excellent benefits including 13 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, and continuing education/training opportunities.

• For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visit
• The City of Charlottesville manages its own retirement systemand does not participate in VRS, however the City has a Portability Agreement with VRS and there are certain provisions that must be met. For questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462.

This position performs responsible clerical/administrative support and Customer Service work. This position is stationed at the front entrance of City Hall and is the first point of contact involving greeting, assisting, and providing direction/information to customers, members of the community, and other visitors of City Hall; does related work as required. Primarily and most frequently the work is done under regular supervision, with related functional areas and more advanced applications. Reports to a designated member of the Office of the Treasurer.
Essential Responsibilities and Duties

• Greets customers, members of the community, and other visitors of the city and determines purpose of visit.
• Provides direction or information to visitors and/or directs or escorts to the appropriate individual or department.
• Answers phones in a professional manner; screens and directs phone calls to appropriate staff; takes messages and may schedule appointments.
• Responds courteously and promptly to customer inquiries in person and by telephone; answers questions about City services and functions.
• Helps to maintain workplace security by issuing, checking, and collecting badges as necessary, and maintaining visitor logs.
• Operates computer, calculator, and other standard office equipment.
• Receives, opens, sorts, signs for, and/or distributes mail, deliveries, or packages; may assist with bulk mailings.
• Reports problems or concerns to supervisor.
• Performs administrative and clerical support tasks.
• Performs related tasks as required.

Education, Experience and Skills
Minimum Qualifications:

• Any combination of education and experience equivalent to a high school diploma.
• At least three (3) months of Customer Service experience; preferably in a front desk, receptionist, or similar role.
• Must be willing and able to work with the general public in an open office setting.

Skills: Basic understanding of standard office and clerical procedures, practices, systems, and equipment. Basic understanding of Customer Service methods and procedures. Basic knowledge of departmental and city procedures. Ability to understand and follow oral and written directions. Ability to establish and follow detailed work procedures. Ability to establish and maintain effective working relationships employees, customers, and the public. Interpersonal skills to explain rules and procedures clearly. Excellent verbal communication skills, active listening skills, and understanding of departments and resources available in the city and community. Basic computer skills and data entry abilities, and proficiency with Microsoft Office Suite or related software. Skill to use a variety of office machines and equipment.
Physical Conditions & Additional Information
Physical requirements for this position as outlined by the Department of Labor: SEDENTARY WORK: Ability to lift up to 10 lbs. occasionally and/or negligible amount of weight frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The majority of time spent in this position involves inside work. The noise level in the work environment is usually moderate.
SUMMARY OF EMPLOYEE BENEFITS
Updated July 1, 2022
Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.
1. LEAVE:

• Vacation:
  • 3.09 hours accrued biweekly0 - <3 years
  • 3.85 hours accrued biweekly3 - <5 years
  • 4.62 hours accrued biweekly5 - <10 years
  • 5.40 hours accrued biweekly10 - <15 years
  • 6.16 hours accrued biweekly15 - <20 years
  • 6.93 hours accrued biweekly20 - <25 years
  • 7.70 hours accrued biweekly25+ years

Sick:

• 4.62 hours per biweekly pay period, approximately 120 hours a years, no limit on accumulation

Holidays:

• 14 paid holidays per calendar year (13 observed and 1 floating)

2. INSURANCE:

• Aetna Medical -
  • Choose from three options with different premiums and levels of coverage and coverage is effective on the first of the month following date of hire:
    • HMO: $0 premium for employee only coverage
    • POS 1: Employee-only premium of $36.28 per biweekly pay
    • POS 2: Employee-only premium of $13.02 per biweekly pay
      • (Dependent coverage is available but the cost of the premium is not subsidized.)

Prescription Card ($10 generic, $30 lower cost name brand, $55 higher cost name brand)

Mail Order Maintenance Prescription Drug Program ($20 generic, $60 lower cost name brand, $110 higher cost brand)

• Dental (Delta Dental)
  • No cost for employee only coverage. Dependent coverage is available but the cost of the premium is not subsidized.
  • Diagnosis and Preventive100% of allowable charge; Basic Dental Care - 80%; Major Dental Care - 50%
  • Primary$50 deductible, 80/20
  • Prosthetic & Complex Restorative$50 deductible, 50/50
  • $1,500 maximum annual benefit
  • $1,000 Orthodontic Benefit

MetLife Vision Plan: Optional

• Employee only coverage: $2.50 bi-weekly; Dependent coverage also available at differing rates.
• Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay;
• $130 allowance for frames, after co-pay, plus additional discounts where accepted.

Life:

• Two times annual salary (paid by the City)
• Optional supplemental life available for employee, spouse, dependents (paid by employee)

AFLAC: Optional

• Cancer/accident/short term disability/intensive care insurance (paid by employee)

• Long Term Disability
  • Protection from income loss due to long-term illness or injury (paid by the City)

3. RETIREMENT: The City of Charlottesville manages its own retirement system and does not participate in VRS, however the City has a Portability Agreement with VRS. There are certain provisions that must be met and the portability request must be executed within 18 months of vesting in the City's Plan.

• Pension:
  • Choose from two options:
    • A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee's earnings history, tenure of service, and age. Our plan has a 5 year vesting period and an employee contribution of 5% of salary.
    • A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% after three years of service. There is no required contribution from salary. (Note that: the Defined Contribution retirement plan is the only plan available for Library employees)

• Supplemental:
  • Deferred Compensation (457) - employee contribution

4. OTHER BENEFITS:

• Flexible Spending Accounts:
  • Health Care Expenses
  • Dependent Care Expenses
  • Parking/Mass Transit Expenses
  • Parking Subsidy of $50 per month

Wellness Programs:

• Gym Reimbursement Program
• Monthly On-Site Nurse and Annual Flu Shots
• Health Screenings and Fairs, Education Sessions, & Weekly Fitness Classes
• Weight Watchers at Work

Bike Commuter Program:

• Reimbursement of up to $20 per month for reasonable bike commuting expenses

Employee Assistance Program:

• A variety of confidential, personal professional services for you and your family available 24 hours a day.

Tuition Reimbursement Program:

• Up to $1,500 for undergraduate OR Up to $3,000 for graduate level tuition per fiscal year per employee.

01
Do you possess any combination and experience equivalent to a High School Diploma?

• Yes
• No

02
Do you have at least three (3) months of Customer Service experience in a front desk, receptionist, or similar role?

• Yes
• No

03
This position interacts with many customers, members of the community, and other visitors of City Hall every day. Please briefly describe your experience with Customer Service and how your experience would make you successful as a Customer Service Ambassador. If no experience, write 'none.'
04
To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

• Yes
• No

05
I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

• Yes
• No

Required Question