Address
Form of workCustomer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing throughout the network. The Customer Service Representative is the customer’s brand ambassador and shows responsibility and accountability by resolving basic product or service issues through clarifying the customer’s complaint and following the escalation process as required.
4. PRIMARY RESPONSIBILITIES
• Manages a high volume of incoming calls for order status checks, as well as taking orders.
• Performs all manual order entry functions for placing orders.
• Provides accurate estimated shipping dates.
• Follow-ups on customer requests, orders and/or any further issues in a timely manner.
• Documents and reports pertinent customer feedback to management in timely manner.
• Follows safety standards and reports any safety concerns to leadership.
EDUCATION
Required
HSD / GED
EXPERIENCE
Years & Type Required
• 3 – 5 Years proven Customer Service experience
• Previous experience using a computer and familiarity with email and Microsoft Office Suite
• Basic Keyboarding skills to include 10-key
Years & Type Preferred
• Previous optical experience
KNOWLEDGE / SKILLS / ABILITIES
Required Knowledge / Skills / Abilities
• Ability to multi-task, prioritize, and use time effectively.
• Ability to navigate multiple systems effectively
• Basic understanding of order processing throughout the network
• Strong verbal and written communication skills
• Possess a high degree of listening and comprehension skills
• Customer orientation and ability to adapt/respond to different types of personalities
• Demonstrate a high degree of customer focus and a positive Customer Service attitude
• Willingness and ability to learn optical skills and knowledge
Preferred Knowledge / Skills / Abilities
Your ZEISS Recruiting Team:
Emilio Arias, Lindsay Walker
