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SalarySpherion Staffing is actively seeking a full-time Customer Support Specialist.
Our client, an environmentally focused NPO is growing, and is looking for another upbeat employee to complement its team!
Great long term opportunity! Flexibility with remote work is available.
Responsibilities: ...
Qualifies and manages incoming commercial and residential inquiries.
Uses internal systems and tools to make recommendations.
Learn, apply and stay up to date on technical knowledge relating to the industry.
Makes outbound customer calls related to mailings, email promotions, business development.
Enters data into internal databases
Ensures inquiries requiring follow-up are researched, documented and referred for appropriate follow-up.
Assists with customer follow-up regarding complaints and/or feedback.
Working hours: 8:00 AM - 5:00 PM
Skills:
Personal commitment to the mission, vision and goals of the organization.
Ability to present application technical/industry knowledge effectively.
Ability to explain information effectively to a diverse customer base.
Punctual, organized, detail-oriented and accurate.
Ability to process and relay new information quickly and accurately.
Education:
Associate
Experience:
1-4 years
Qualifications:
3+ years customer service exp. in a professional setting.
Great interpersonal skills, including active listening, written and verbal communication.
Experience with data entry and retrieving information from databases.
Proficient in MS Office
Fluency in Spanish is a plus
Apply today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
