Customer Service Account Manager

Customer Service Account Manager

Specialized transportation company is seeking a talented person to perform and/or manage all aspects of Customer Service. The ideal candidate will serve as the lead point of contact for all customer matters, while building and maintaining strong customer relationships to ensure a high level of customer satisfaction.

Applicant must be effective in a fast-paced environment, be a skilled multi-tasker and troubleshooter with strong organizational and communication skills. The ideal candidate will possess a high level of energy, must be detail oriented, patient, flexible, team-oriented, and have basic computer skills. Must be able to maintain a positive attitude while working well under pressure.

If you enjoy interacting with a wide variety of people and are interested in becoming part of our family, we would like to talk to you.

Responsibilities include:

Order entry

Breakdown coordination

Customer advocate

Quote moves

Driver support

Load status updates via customer app

Organize keys and delivery documents for new loads

Coordinate local pickups and deliveries

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel
• Travel

Ability to Relocate:

• Goshen, IN 46528: Relocate before starting work (Required)

Work Location: In person