Customer Service

Job Description
Professional Plastics is a leading distributor of high-performance engineering plastic shapes. We are a family-owned and operated business that values hard work, integrity and ethics. Established in 1984, Professional Plastics has grown to 21 locations across the USA, Singapore & Taiwan.
We are interested in hiring motivated professionals who share our core values and desire to be part of a dynamic team!
Position Summary: The Customer Service Administrator will be responsible for the following daily operations in the Customer Service department. This position requires attention to detail and exceptional administrative, clerical and communication skills.
Essential Duties and Responsibilities: Include the following, as well as other duties that may be assigned.

• Complete tasks received from the Customer Service help desk
• Maintain new customer information database
• Process web orders, provide order status and shipment delivery updates
• Review and edit open order reports
• Process credit cards and invoice sales orders daily, using required security processes
• Process drop ships and transfers requested by other branches
• Assist with purchase orders for outside processing of material
• Ensure accuracy of materials received; notify management of any discrepancies
• Release sales orders, notify sales person of any damage or discrepancies in quantity
• Process RMA's; communicate shipping information to sales team and customers
• Process fabricated jobs through Work in Progress when required
• Assist walk-in customers when necessary
• Attend branch and team meetings; participate in training sessions

Education and Experience: Previous Customer Service/administrative experience required; experience in a manufacturing /warehouse environment preferred; high school diploma or equivalent
Benefits Package:

• Medical
• Dental
• Vision
• Flexible Spending Account
• 401K Plan
• Basic Life and AD&D
• Voluntary Life Insurance
• Long Term Disability
• Employee Assistance Program
• Vacation
• Sick Leave
• Paid Holidays

Equal Opportunity Employer: Disability/Veteran
Job Type: Full-time