Customer Service

Customer Service - Claims Representative
Ramsey, Minnesota

24Restore is a Minnesota Based leading restoration company. We specialize in emergency damage caused by Fire, Water, Mold, Biohazard & Storms. Our culture sets us apart from other companies.

We get to help people and contractors every day when people are in need of help!! Applicants should be motivated to serve others with a mindset of whatever it takes.

Position summary:

As a member of the 24Restore Claims Team, you will play a vital role in providing an outstanding customer experience by using negotiation skills to process a variety of estimates in a fast paced, detail-oriented, team environment. In this role, you will write up estimates, enter into company software and submit to home owner’s insurance. As well as negotiate with home owner’s insurance adjusters until estimate is approved.

Essential Duties & Responsibilities:

• Able to Interact extensively with various parties involved in the claim process.
• Able to Process estimates consistently, following department policies, procedures and best practices.
• Able to clearly communicate concise action plans, and present plans for moving the estimate to get approved.
• Ensure estimate is brought to completion and collection in a timely fashion.
• Ability to think critically, solve problems, plan, organize and negotiate effectively.
• Able to communicate verbally and in writing.
• Analytical skill necessary to make decisions and resolve complex issues.
• Ability to successfully negotiate an estimate.
• Handle serious estimates including the ability to interpret related documentation.

Requirements:

• High school diploma or equivalent
• Type 40wpm+
• Claims experience preferred but not required
• Computer experience with related estimates and business software
• Data entry
• Detailed oriented
• Excellent interpersonal and written communication skills.

Schedule: Monday to Friday 8am to 4:30pm / opportunity to overtime

We offer:

Come join our team to help make a difference in the lives of our clients and restore their lives back to the way it should be!

Job Type: Full-time

Salary: $18.00 - $24.00 per hour DOQ

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Experience:

• Negotiation: 1 year (Required)
• Sales: 1 year (Required)

Work Location: In person

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