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SalaryJob Description
Are you looking for a career experience that prioritizes Culture, Teamwork, Development, and YOU? Here at PDX Movers, we are NOT your average movers, but NOT your average employer either! We take pride in building our team and operate daily with positive energy, hard work, and kick ass while doing it.
The role of the Commercial Move Coordinator is to be the liaison between PDX Movers and their many partnerships with final-mile, white-glove deliveries, residential household goods, and corporate moves. You will be working closely with your counterpart in these companies to provide the best customer service experience for our mutual clients. Internally, you will work in tandem with the sales and operations teams to make sure the company can complete these jobs on the requested days, with the correct number of crew members, etc. Lastly, you will need to have superior written and verbal communication so the job is set up smoothly for the crew, the customer is aware of our process, and the job is completed to everyone's satisfaction.
This role adds value to the organization by coordinating moves within the standards set by PDX Movers, ensuring the work is accurate and completed within the timeframe given with a high level of customer service.
We are looking for someone that is detail-oriented, reliable, confident in their work, and able to manage their tasks independently. This person will be managing high-level clients and must maintain positivity and professionalism!
Overview of Daily Tasks:
Client communication in a timely manner through email, phone, & text.
Check-in calls with the customer before, during, and after the move to ensure things are going smoothly and solve any potential issues that may arise. These will include notating any specific details or challenges.
Maintain an accurate log of repair people to ensure the best service for clients.
Ensure the crew has the necessary equipment and tools needed for a successful day.
Paperwork is prepared prior to the move, and records are maintained accurately and in a timely manner.
Ensure the calendar is accurate and all included information is sourced correctly
Coordinate with the dispatch and operations team on crew assignments/logistics for jobs
Communicate and facilitate warehouse tasks for shipments
Work with the production team on job specifics and execution
Assist with job estimates when the sales team needs support
Handle billing and invoicing for all commercial jobs
Understand commercial tariffs and pricing
What skills should you have?
Organized
Excellent task and time management
Customer Service oriented
Clear communication skills
Creative problem solving
Detail-oriented
Sense of urgency
Patient
Understanding
Stress management
Flexibility and adaptability
Benefits:
Weekly Pay: Every Friday!
Sick Time Accrual
Monthly Bonuses
Individual Growth Opportunities
Health, Vision, and Dental insurance after 90 days of employment
Working alongside an AMAZING team
Think you have what it takes?
PDX Movers is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
