Customer Satisfaction Representative - Service

Service Drive - Customer Satisfaction Representative

The Service Brand Ambassador (Customer Satisfaction Representative) is the liaison between our dealerships and service customers. Responsible for making sure our customers are happy with the service they received from our dealership in our Service Department.

Qualified applicants are excited to help customers and care about people. They're patient, empathetic, and passionately communicative. They love to talk. Customer Satisfaction Representatives can put themselves in their Customer's shoes and advocate for them while also protecting the dealership's best interests. Customer feedback is important to us as we want to ensure we represent our Golden Rule Dealer Culture to every person we get the honor to serve. Problem-solving also comes naturally to Customer Relations Representatives. They are confident at troubleshooting and investigating if they don't have enough information to resolve customer concerns.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high Customer Satisfaction. We want to be the top dealership in the Nation in Customer Satisfaction and we need someone to help us do that. This position is a support to our Service Advisors to help us provide our customers with top level service and improve our Customer Satisfaction scores with Hyundai. Our standard is to be the top dealer in the country in Customer Satisfaction and we are looking for someone to help us do this. 

Responsibilities

• Greet Customers with a smile and warm greeting on the Service Drive at our Hyundai Carson Location 
• Be prepared each day to know which customers are coming in and greet them by name
• Support the Service Advisors and be their back when they are busy with other customers so our customers don't have to wait
• Follow up call with ALL Service Customers within 24-48 hours to ensure Customer Satisfaction for both Hyundai Locations (Carson and Long Beach)
• Educate them on the dealer satisfaction survey 
• Ask for reviews on DealerRater and Google 
• Lead Customer Satisfaction improvement process for all Harbor Auto Group dealerships to assure our Customer's perspective comes first
• Serve as a liaison between the dealership and the Customer
• Trend and track all customer concerns, surveys, and scores for each store in an excel document (This includes Google, Hyundai, Dealer Rater, and Yelp)

Skills and Qualifications

• Strong attention to detail
• Willing to be on the phone all day
• Sense of urgency
• Able to multi-task
• Excellent communication
• Computer skills, including Word and Excel
• Previous Car Dealership Experience preferred

Competencies

• Does the right thing, takes action, and adapts to change
• Self-motivates believes in accountability, focuses on results, makes plans, and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance, and adapts to improve results
• Thrives on a team, stays positive, lives our values, and represents our culture clearly

ABOUT US:

Hyundai Carson and Harbor Hyundai is family owned and operated. Our main philosophies:  Hire nice people and have them treat others how they would want to be treated.  Our Golden Rule co-workers make happy clients, and we reward individuals who are ready to work hard and serve our clients. 

DID SOMEONE SAY BENEFITS?

We have a killer benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Paid Vacation
• Paid Personal Time Off
• Paid Training
• Opportunities to Advance
• Family Owned (and Run) Dealership
• More details at the interview process

KEYWORDS:

Automotive Sales, Service Advisor, Car Salesperson, Retail Sales, Internet Sales, Customer Service, Hospitality, Management, Call Center Representatives, Sales Experience in Furniture, Apparel, Electronic, Chevrolet, Hyundai, Used Cars. 

If you fit this criteria, carry on.

Thank you for considering our family of dealerships!

Michelle Pitman, Chief Operating Officer, Harbor Auto Group