Customer Retention Manager

RSVLTS is on the hunt for a Customer Retention Manager, reporting to our Director of Marketing, to elevate our strategies, ensuring our diehard fans remain engaged and loyal to our innovative apparel collaborations with giants like Disney, Warner Brothers, and NBC Universal!

As a leading figure in a pop culture fashion landscape, we're in search of someone who can work at pace, showcase impeccable attention to detail, and lead with strategy and insights. Your proficiency in leveraging retention tools and collaborating with cross-functional teams will be paramount.

This is an in-house position, all candidates must be able to work out of RSVLTS HQ at least three days per week. To join our dynamic team, please send us your resume and any relevant work or case studies that demonstrate your expertise in Customer Retention.

So, what would your day look like?

• Develop and implement Customer Retention strategies to enhance relationships, subscriptions, and lifetime value.
• Partner with Data Science & Analytics to identify key drivers for retention and formulate segmentation strategies.
• Oversee subscriber communications across all customer touchpoints, including new customers, at-risk stages, and re-engagement efforts.
• Continuously test, optimize, and report on the outcomes of various retention initiatives, ensuring scalability and effectiveness.
• Collaborate cross-functionally with departments like Technology, Finance, Operations, Marketing, and Merchandising to drive unified retention efforts.

What you bring to the table

• Minimum of 5 years of retention marketing experience, with a focus on lifecycle programs, segmentation, and automation strategy.
• Agile mindset, open to rapid iteration based on results and learnings.
• Direct-to-consumer experience preferred.
• Strong analytical skills with a data-driven approach.
• Demonstrated leadership and ability to manage high-performing teams.

Required Skills

• Documentation and Time Management.
• Deep understanding with Shopify, Google Analytics, and Klaviyo; Braze and Asana is a plus.
• Strong Presentation Abilities.
• Proficient with Content Management Systems.
• Analytical and Data-Driven Mindset.

Soft Skills:

• A knack for Process Improvement.
• Exceptional Communication Skills.
• Adaptability in a fast-paced environment.
• A results-driven approach.
• Ability to multitask and prioritize.

What we bring to the table

• Competitive compensation package
• Benefits, including flexible vacation, health care, dental, vision, 401k
• A fast-paced, but casual and fun work environment with a group of smart, determined people
• Autonomy. If you want to do something fun, do it.
• You'll be positioned as a key member of a fast-growing start up
• We have a TMNT arcade game, sometimes we watch stuff like Star Wars or The Sandlot while we work, and we have a lifetime supply of Big League Chew in the office

About RSVLTS

Driven by a passion for sports and pop culture-inspired clothing, RSVLTS was born in Hoboken, New Jersey, from the minds of two Seton Hall alumni. While the market is flooded with unlicensed and often subpar apparel, RSVLTS transformed an initial cease and desist from a renowned movie studio into a groundbreaking licensing partnership. This paved the way for collaborations with major movie studios, WWE, MLBPA, the Bob Ross Estate, and many others. Our offerings? A diverse range that's likely to have what you're imagining. With a commitment to blending officially licensed designs and superior craftsmanship, RSVLTS has carved out a distinctive space, rapidly embraced by our ever-growing, enthusiastic fanbase. And, in a nod to one of history's most dynamic leaders, we proudly carry the name of Teddy Roosevelt.