Customer Response Chat Representative - Remote / Office

We are seeking a friendly and customer-oriented individual to join our team as a Customer Response Chat Representative. As a representative, you will be responsible for providing excellent customer service and support through our chat platform. You will interact with customers in a timely manner, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This is an exciting opportunity to join a dynamic team in a fast-paced and collaborative work environment.

Responsibilities

• Engage with customers through our chat platform, answering their questions and providing assistance in a friendly and professional manner
• Maintain a thorough understanding of our products and services, ensuring accurate and up-to-date information is provided to customers
• Identify and resolve customer issues, escalating to the appropriate teams when necessary
• Proactively anticipate customer needs and provide recommendations or solutions accordingly
• Follow communication scripts and procedures to provide consistent and high-quality support
• Provide guidance and support to customers navigating our website and online services
• Collaborate with internal teams to address customer feedback and suggest improvements to enhance the overall customer experience

Requirements

• Excellent written and verbal communication skills
• Strong customer service orientation and ability to remain calm under pressure
• Proficient computer skills, including typing and navigating multiple screens
• Ability to multitask and prioritize effectively in a fast-paced environment
• Detail-oriented with a focus on accuracy and problem-solving
• Ability to work both independently and collaboratively as part of a team
• Flexibility to work evenings, weekends, and holidays as needed