Customer Representative - Showroom

Job Summary:

We’re Semihandmade – an innovative company offering cabinet solutions for every project, style, and budget. Since 2011 we’ve done over 50,000 jobs (and counting!) We recently opened a beautiful showroom in New York City and are looking for brand evangelists to champion our product & help bring Semihandmade to even more folks. We have exciting partnerships coming up with amazing designers and are looking for the right person to help make our customers' dreams a reality.

We are seeking a talented, customer-centric Showroom Representative to join our team. As a Showroom Representative, you will be responsible for providing exceptional customer service, assisting customers in exploring our products, and ensuring a positive showroom experience. The ideal candidate will have excellent communication skills, a passion for customer satisfaction, and a strong understanding of the products on display.

Responsibilities:

• Customer Engagement:
• Greet and welcome customers as they enter the showroom.
• Assist customers in understanding product features, benefits, and specifications.
• Provide personalized product recommendations based on customer needs and preferences.
• Answer in-person and online customer inquiries and provide accurate information about products and services.
• Take online and in-person appointments to help educate our customers on our offering, guiding them through steps to purchase.
• Showroom Maintenance:
• Ensure the showroom is clean, organized, and well-maintained.
• Arrange and display products in an appealing manner to attract customers.
• Monitor and replenish samples on the showroom floor.
• Sales Support:
• Collaborate with the sales team to provide support in closing sales and meeting targets.
• Process customer orders and facilitate the purchase process.
• Assist in conducting product demonstrations when required.
• Queue Management
• Ensure that customer inquiries are being responded to in a timely manner
• Answer incoming phone calls & provide general information
• Maintain constant contact & appropriate follow-up with showroom opportunities to close sales.
• Customer Feedback:
• Collect and relay customer feedback to the management team.
• Identify opportunities for improvement in the showroom layout, product offerings, and customer experience.

Qualifications:

• High school diploma or equivalent; additional education in sales or customer service is a plus.
• Proven experience in a customer service or sales role, preferably in a showroom setting.
• Excellent interpersonal and communication skills.
• Knowledge of cabinetry products and the ability to convey this information to customers.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Self-starter. Understand what needs to be done and take the initiative to do so.
• Basic computer skills and familiarity with Shopify, Netsuite, Front, and Talkdesk preferable.

Compensation:
This is an hourly role – the target compensation is 23/hr.

Working Conditions:

This position is based in our New York City showroom and is scheduled for Monday-Friday.

If you are a motivated individual with a passion for delivering exceptional customer service and creating positive customer experiences, we encourage you to apply for the Showroom Representative position. Join our team and be a part of providing our customers with quality products and outstanding service.

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Every weekend

Work setting:

• In-person

Ability to Relocate:

• New York, NY 10001: Relocate before starting work (Required)

Work Location: In person