Customer Rep Senior (211451)

Kansas Department of Revenue - Customer Rep Senior
Full-Time/Benefits Eligible - M-F 8:00 AM - 5:00 PM

Agency Information:

Kansas Department of Revenue
Revenue Recovery
Statewide, Kansas

The selected candidate may be eligible to work remotely from their home.

Hourly Pay: $17.39

Apply Here: https://jobs.sok.ks.gov/ - (211451)

Position Summary: This position reviews cases relating to individual income tax, active business and inactive business accounts that may require payment plans, data purification and the possible use of legal remedies. Legal remedies would include issuing tax warrants and executing tax warrants for bank levies and preparation of accounts for garnishments. Research and analyze individual income tax, active business and inactive business accounts of all tax types, including retailers' sales, retailers' and consumers' compensating use, withholding, retail liquor, liquor enforcement and transient guest. Work with accounts that have been referred to a vendor collection agency. A considerable amount of analysis and independent judgement is required. Receives incoming phone calls distributed by the Finesse Cisco Unified Contact Center Express (UCCX) from non-compliant customers. Resolution of cases requires a high degree of verbal and written skills in order to ensure customers remain in compliance once the case is resolved. Reviews cases, prepares and determines the proper approach that will resolve the case in accordance with Legal Case Support and Kansas Department of Revenue (KDOR) guidelines.

This position is eligible to be a home-based position but will require a few days in the Topeka office for orientation, equipment pick up, and some initial training. KDOR will provide all equipment, however employee is responsible for home office workstation. Employee will be reimbursed for travel, lodging and food. Candidates working from home must have access to stable high speed internet services with download/upload and latency speeds to support our systems. If candidate prefers to work in the office, this position is based out of the Topeka office.

Qualifications:

Education: High school diploma or equivalent.

Minimum Qualifications: One year experience in interviewing, investigating, or providing technical assistance to clients, customers, or the public, and one year experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.

Special Requirements: If employee is working remotely, they must have a locked secure location for all equipment and access to stable high speed internet services with download/upload and latency speeds to support systems.

Preferred Experience: Prefer at least one year of experience creating documents in Word, or Word Perfect and Excel. Ability to communicate information and ideas orally and in writing; deal with people in an impartial manner; retain self-control in stressful situations; establish and maintain good working relationships with the public, attorneys and fellow employees. Make determinations based upon tax laws, rulings, precedents and reference materials related to taxation.

Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.

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The State of Kansas is an Equal Opportunity Employer: We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.

Job Type: Full-time

Pay: From $17.39 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• Remote

Location:

• Topeka, KS (Required)

Work Location: Remote