Customer Relationship Specialist

Job description

Job description

About the position

TheClient Relationship Specialist (CRS) is the primary administrative and customer support role responsible for the efficient and smooth-running operation of the branch office. The successful candidate will be committed to the highest standards of customer service, safety, compliance and quality. Working as part of a team the CRS is accountable to manage back office financial processes needed to maintain customer service excellence, profit margin objectives and profitability. The CRS is the professional, front-line communicator and problem solver with customers.

Position responsibilities

· Manage customer accounts, process work orders, invoice and track payment workflow.

· Service new and ongoing customers with enquiries, problem resolution and scheduling; provide timely certificates to customers; reach out to past customers.

· Manage all office activities: phones; correspondence, files, report preparation, data entry, office procedures.

· Maintain quality measures, accurate records and safety documentation.

· Ensure all operations are in compliance with industry standards – ISO, DOT, OSHA safety regulations and coordinate annual environmental certificate program.

· Communicate with operators on concerns, truck or equipment problems and customer follow up.

Experience and skills

· Minimum 2 years office administration experience required. Prior experience in accounting and bookkeeping preferred.

· Experience with software systems (CRM, ERP, QuickBooks) and intermediate to advanced skills in internet use and Office products (Excel, Word, Outlook).

· Experience in small office environment where flexibility and multi-tasking are key.

· Friendly, professional, upbeat phone manner, who customers love to speak to.

· Exceptional customer service and excellent verbal and written communication skills.

· Strong data entry and analytical skills.

· Knowledge of order to payment work flow.

Job Type: Part-time

Salary: From $18.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Flexible schedule

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Wallingford, CT 06492: Relocate before starting work (Required)

Work Location: In person