Customer Relations / Warranty Expediting

```Duties```
- Coordinate and expedite the flow of work and materials within or between departments according to production schedule
- Review production schedules and prioritize job orders for timely completion
- Communicate with various departments to ensure smooth workflow and resolve any issues that may arise
- Perform data entry tasks to update and maintain accurate records of production progress
- Analyze production processes and identify areas for improvement to increase efficiency
- Make outbound calls to vendors or suppliers to track orders and ensure timely delivery
- Provide excellent customer service by answering phone calls, addressing inquiries, and resolving any customer concerns
- Utilize phone etiquette skills when communicating with internal and external stakeholders
- Assist with upselling products or services to customers when appropriate

```Requirements```
- Strong communication skills, both verbal and written, in English (Bilingual or multilingual skills are a plus)
- Proficient in data entry and computer skills
- Ability to analyze information and make informed decisions
- Experience in outbound calling or sales is preferred but not required
- Excellent organizational skills with the ability to prioritize tasks effectively

- Self motivated

- Able to work unsupervised at times

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person