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Form of workJob Description
Customer Quality Representative
What you’ll do:- Customer Information Received: Maintain customer scorecard. Monitor customer web based communications. Standard customer audits, surveys, requirements, etc.
- Change Management: PPAP submission and other documents for approval. Submit engineering and VEVA changes to customers for approvals.
- Cross-functional Team/Customer Satisfaction: Champion of direct and in-direct customer issues. Single point of contact for customer Capture issues and open CAR (8D’s). Follow up at all other Autoliv Facilities (IBC, ITO, etc.). Interface with customer field reps. to ensure customer concerns are taken care of. Teach and coach others in customer requirements and expectations. Strong relationships, engagement and interface with all teams at Autoliv to ensure success.
- Customer Service Visits: Uphold a professional face and promote Autoliv Champion all customer visits
What is required:
•Four year degree in engineering and/or business or equivalent
• Negotiation skills
• Effective problem solving skills
• Strong presentation skills (oral and written)
• Understanding of customer based and AOA quality systems
• Ability to foster a trusting one-on-one relationship with customer interface
• PAPP system
• Effective written and oral communication skills
• Strong leader, able to get things done without consistently having to go to management for assistance
• Understanding of change management and VEVA activities
• Understand cultural diversity.
What’s in it for you:
•Attractive compensation package
•Flexible Options (schedule, etc)
•Recognition awards, company events, family events, university discount options and many more perks.
•Gender Pay Equality
Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.
