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Form of workPosition: Customer Project Specialist
Location: Wadesboro, NC
Position Overview: We are seeking a Customer Project Specialist at our Wadesboro, NC facility who would be responsible for managing customer orders through our factory/cross functional processes, date management, on time delivery and all customer communications. Ensure commercial activities align with factory and corporate commercial policies and SOPs/procedures.
Essential Duties and Responsibilities:
- Receive orders at order entry, ensure documentation is complete (i.e. Pricing, drawings, customer expectations, non-standard or unusual items) and are identified. Resolve any conflicts within the operations team (planning, engineering & production) and customer support.
- Manage orders through the engineering approval process while managing customer expectations of timing and capturing change orders.
- Drive releases for manufacturing from our field teams through the engineering release process, master scheduling, date management and communication to customers. Including customer contractual obligations.
- Ensure all pricing activities are in line with quotation/change orders and document in internal systems.
- Coordinate with production and shipping on customer shipping requirements.
- Ensure resolution of all customer issues for the duration of the project.
- Manage post sales service regarding warranty issues.
- Compile, analyze and report on key metrics; develop action plans for issues and help implement corrective actions.
- Utilize Material Requirement Planning (MRP) system to extract data for review and report creation.
- Engage and drive process/tool improvements cross functionally.
- Collaborate in a team environment to accomplish team tasks and objectives.
Knowledge, Skills, Competencies, and Abilities:
- Self-starter who will be required to work independently
- Proficient with MS office, Teams, Excel
- Six Sigma (Yellow or Green Belt) or Lean Certification desired
- Three years’ experience working in an ISO9001 QMS compliant environment desired
- Experience working within a manufacturing facility preferred
- Experience working with MRP system
- Basic understanding of project management processes
- Effective use of data to drive effective improvement activities
- Knowledge and/or use of project management software preferred
Required Qualifications:
- Associate’s degree (A.A.) or equivalent from two-year college or technical school; Bachelor’s degree strongly preferred
- 3+ years of customer service experience required, experience in a manufacturing environment is strongly preferred
- Equivalent combination of experience and education may be considered
- 1+ years of experience in project management or data analysis preferred
- Ability to travel domestically for training
About Columbus McKinnon:
Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!
Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.
