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Form of workJob Description
About AVEX: Avex is a world-renowned expert in the sales, operation, and maintenance of Daher TBM Aircraft. We maintain a large majority of the U.S. TBM fleet regarding inspections, major repairs, hot sections, state-of-the-art trend monitoring, RVSM, and in-house actuator repairs. AVEX is rapidly expanding to meet the demand for our consistently growing business and client base, with locations in Camarillo, CA (KCMA), Broomfield, CO (KBJC) and Loveland, CO (KFNL).
We are seeking passionate, highly skilled professionals who thrive in a dynamic, technically challenging environment. At AVEX, you will have the resources, support, and team to do some of the best work of your life. We strive to elevate our business through empowering our employees, because we believe our staff is the cornerstone of our success and essential to our long-term growth. If you want to take your career to new heights, get onboard with AVEX.
Job Summary:
The Customer Operations Manager will evaluate, determine, manage, and communicate customer projects in coordination with the Maintenance Department based on customer aircraft needs and recommendations.
Supervisory Responsibilities:- Partner with HR to determine hiring and termination needs
- Regularly coach and mentor team members
- Perform regular performance evaluations per company standards
- Adhere to company safety plan, and proactively identify and report any safety concerns
- Regularly and proactively work with customers to quote work, as well as communicate scheduling and progress during the maintenance
- Resolve any maintenance, parts, or vendor issues that may arise
- Coordinate with other departments and locations to ensure proper scheduling
- Assist in the growth of our maintenance fleet through customer attraction and retention
- Maintain customer interactions ensuring that the customer's needs are met
- Schedule customer aircraft in accordance with labor availability; this may require coordination with other departments to ensure proper scheduling and labor allocation
- Establish and maintain relationships with local regulatory authorities and vendors
- Execute company safety strategy, to include regular facility and equipment inspections, proactively identifying safety concerns, and train and coach on relevant safety topics
- Identify and implement new methods and procedures to improve customer service, safety and operational efficiencies
- Have general knowledge of department budget and partner with business leaders to meet budgetary expectations
- Must be available by phone 24/7
- Proven ability to engage, direct and mentor a team
- Advanced verbal and written communication skills
- Excellent organizational skills and attention to detail
- Experience with Microsoft Suite, specifically Outlook and Excel
- 2-year Aviation degree or equivalent education
- 7+ years experience performing aircraft maintenance with increasing leadership responsibilities
- Current Airframe and Powerplant License; Inspection Authorization preferred
- Experience with PT6A turbine-powered aircraft preferred
- Prolonged periods sitting at a desk and working on a computer
- Ascending and descending ladders
- Able to work near loud equipment
- Prolonged periods standing and walking
- Periodic lifting, carrying, reaching, pushing, pulling
- Must be able to lift up to 50 pounds periodically
What We Offer: AVEX provides a comprehensive benefits package and a work environment that propels your growth and supports the mutual success of our people and our company. AVEX’s benefits provide the flexibility to choose the benefits that make the most sense for you and your family:
Medical and Dental plans
Medical and Dental plans
Immediate PTO Accrual, up to 192 hours
401k Matching
Training and Development
Employee Referral Program
Tuition Reimbursement
Avex is an Equal Opportunity Employer. Employment with Avex is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
M-F 8:00 am - 5:00 pm
