Customer Operations Analyst Intern

CPower Energy is the leading, national DER monetization and virtual power plant provider, creating the Customer-Powered GridTM that will enable a flexible, clean and dependable energy future. With 6.3 GW of capacity at nearly 20,000 sites across the U.S., we unlock the full value of distributed energy resources to strengthen the grid when and where reliable, dispatchable resources are needed most. CPower is based in Baltimore, Maryland and is owned by LS Power, a development, investment, and operating company focused on the power and energy infrastructure sector.

We are looking for a Customer Operations Analyst Intern to be a part of the Customer Fulfillment team focused on enrollments, settlements and payments. This individual will work closely with our market Operations Analysts to complete customer fulfillment activities for one or more programs or markets, analysis of performance data, and finding new opportunities that the CPower team can capitalize on to improve. This individual should be able to take direction and be comfortable asking clarifying questions to execute work in a timely manner. They should also be inquisitive to understand the business processes, industry, and customer experience to provide recommendations for improvement. In addition, this role requires individuals to communicate effectively to both non-technical and technical team members across functional teams including executive management. They will be expected to support education and training to the end users on any changes they implement during their internship in partnership with the Customer Fulfillment team. Success in this role requires continual review and improvement of existing processes and procedures.

This position may be either remote or hybrid.  While this role can be fully remote, there is a strong preference for a candidate who can regularly report to our Baltimore office and work remotely (hybrid).

Essential Duties and Responsibilities

• Support activities to enroll assets in Independent System Operator (ISO)/Utility markets, settle and/or shadow-settle events and test events, and report on both asset- and portfolio-level compliance.
• Support the calculation and submission of customer payments.
• Provide lead support on system and process improvement projects.
• Develop customized reporting (PowerBI, Excel, CRM and/or internal systems) for customers and operations management. 
• Assists in creating performance reports.

Requirements

• Rising Sophomore, Junior or Senior majoring in Business Administration, Energy, Computer Science, or related field.
• Energy- or sustainability-related interest, experience or education a plus, but not required.
• Strong verbal and written communications skills along with listening and presentation abilities.
• Excellent computer proficiency (Microsoft Office – Excel, Word, Access and Outlook, VBA and/or Python experience a strong plus).
• Strong mathematical and analytical skills and the ability to apply these concepts to practical business situations.
• Excellent attention to detail.
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Demonstrated ability to be responsive to internal and external customer requests, consistent follow-up during problem resolution, providing meaningful and timely information.
• All applicants must be able to provide documentation that they are legally eligible to work in the United States for an extended period.

EEO Statement

CPower is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. We believe that diversity and inclusion among our team members is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.