Customer Onboarding Trainer

Located in Provo, Utah, Rain Retail is one of the fastest-growing SaaS companies in Utah. We serve specialty retailers across multiple markets, including music, pet, jewelry, thrift, and more. We've been in business for 15+ years. As a company, we're all about helping small business owners succeed. Our company culture is built on the pillars of the 5 H's: Honest, Hungry, Happy, Heartfelt, and Humble. If these values are important to you, then there's a good chance you'd fit well at Rain. You can learn more about Rain at https://www.rainpos.com. We are looking for an experienced Customer Onboarding Trainer to join our team! Learn more about Rain Retail: https://www.rainpos.com/why-rain/

Once you realize the Rain Team is for you, you'll see that the career advancement opportunities within Rain are indicative of our focus on developing our employees and meeting the demands of our customers as we continue to grow in the industry.

As a Customer Onboarding Trainer at Rain, you will play a vital role in facilitating the successful onboarding of our retailers onto our cutting-edge retail solution. In this position, you will closely collaborate with our valued retailers, guiding them through our comprehensive onboarding regimen to ensure their seamless transition and long-term success.

• Conduct personalized training sessions for customers from diverse industries, focusing on key areas such as inventory management, point-of-sale (POS) best practices, and effective utilization of our website tools.
• Work closely with customers throughout their onboarding journey, providing one-on-one assistance, addressing queries, and ensuring a smooth transition onto our retail solution.
• Collaborate with our customer success managers to promptly communicate any customer issues or concerns, ensuring timely resolution and maintaining a high level of customer satisfaction.
• Stay up-to-date with the latest product features and enhancements, incorporating them into training materials and delivering engaging, informative sessions for our customers.
• Continuously evaluate and refine the onboarding process based on customer feedback and industry trends, contributing to the overall improvement of our onboarding program.

With the above, you will play a vital role in maintaining strong customer relationships and reducing churn to ensure long-term customer satisfaction.

• Previous experience in customer training or onboarding roles, preferably within the retail or technology sectors.
• Strong interpersonal skills with the ability to build rapport and effectively communicate with a diverse clientele.
• Proficiency in delivering engaging training sessions, utilizing a variety of instructional techniques and tools.
• Sound knowledge of inventory management principles, POS systems, and website tools commonly used in the retail industry.
• Excellent problem-solving skills, enabling you to address customer issues efficiently and collaboratively.
• Strong organizational abilities, ensuring timely follow-up and resolution of customer concerns.
• A passion for customer success and a proactive approach to ensuring customer satisfaction.

• The best company culture around! (Top Place to Work Award in Utah)
• Opportunities for advancement within our organization
• Company activities such as Lagoon day, movie nights, and dinners!
• A stocked kitchen is waiting for you
• Employee Referral Program, earn money for referring your friends (Who doesn't like more money?)
• The ability to earn additional bonuses and incentives
• Generous Paid Time Off and Holidays too
• Great Medical, HSA, Dental, Vision, Life Insurance, and a 401k

Pay: $15.00 - $18.00