Customer Fulfillment Representative - logistics

We are currently expanding our operations staff. We are looking to add 1 additional Customer Fulfillment Representative Logistics/Purchasing to the team. Take a look at the details of the role below and if this looks like it might be a good fit for you please send us your resume and let's schedule a shirt phone call.

Great environment, great management and existing team.

This is a career move - Contract to Hire - after conversion full benefit package.

Customer Fulfillment Representative

• Act as an extension of the Sales Organization.
• Dealing with Purchasing/Logistics issues
• Dealing with Vendors
• Handle customer inquiries, process orders and resolve customer issues promptly
• Handle calls and answer questions regarding pricing, inventory, and time to fill issues.
• Resolve open credit and claims along with order issues by working directly with the sales team, the distribution team and internal accounting teams.

Identify opportunities for additional business with existing clients –

Develop relationships, ask questions, help find answers.
Requirements:

• 2 years of customer service experience in distribution environment – (electrical products, building products, retail distribution, etc)
• Knowledge of electrical distribution industry or similar distribution environments
• Logistics experience
• Expediting Experience 
• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
• High energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
• Must be a problem solver with strong attention to detail
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent work experience (sales, customer service, support)
• Knowledge and experience with Excel, Business Objects, and automated order entry systems.

Preferred Skills

· SAP

· Electrical Supply Experience

· Inside Sales Experience