Customer Experience Specialist

Are you ready to be part of a dynamic and growing team in the pest control industry? We are looking for an experienced Customer Service Representative to join our organization who is organized, dependable, and able to work in a fast-paced environment. You'll be responsible for providing exceptional customer service to customers who contact us with inquiries about our services. In this role, you will use your excellent communication skills and strong customer service knowledge to provide efficient and effective support. You will be the primary point of contact for customers, so it is essential that you have a friendly, professional demeanor and the ability to interact with them in a respectful manner. Additionally, you must be detail-oriented and capable of managing multiple tasks simultaneously.

Compensation:

Competitive hourly wage starting between $15.00-20.50/hr. (based on experience and other factors)

Benefits:

• Medical, dental, and vision insurance options
• 401(k) savings plans (traditional and Roth)
• Company-paid short-term disability
• Company-paid life insurance
• Paid time off (starts at 80 hours per year for full-time employees)
• Paid holidays
• Opportunities for growth

Required Knowledge, Skills, and Abilities:

• Prior experience working in a customer service oriented role preferred.
• Ability to work weekends on a rotating basis required.

Position Description:

The successful candidate will be expected to provide excellent customer service for all our customers. This includes taking incoming calls, addressing customer inquiries and complaints, providing advice on pest control services, and making other recommendations. You must be able to quickly assess the situation and make decisions accordingly while always remaining professional. You must also have strong communication and organizational skills, as well as a good working knowledge of our products and services.

Responsibilities:

• Take both inbound and outbound calls from new and existing customers.
• Schedule service appointments for customers.
• Assist customers with their pest control related concerns.
• Have the ability to think quickly and remain composed in a fast-paced environment
• Be able to multi-task and manage several conversations at once.
• Possess strong problem-solving skills so that you can address customer issues in an efficient manner.
• Understand and follow company policies and procedures correctly.
• Display excellent verbal communication skills to ensure customers are informed of their options and services.
• Exhibit strong listening skills so that customer inquiries can be handled properly.
• Remain calm and polite in difficult situations.
• Possess a friendly attitude at all times.
• Have the flexibility to work different hours as needed by the company, including weekends.
• Display a thorough understanding of the company product and services.
• Demonstrate excellent data entry and computer skills.
• Possess a professional attitude in all interactions with customers.
• Have the ability to work independently as well as part of a team.

About Us:

At Northwest Exterminating (an Anticimex company), we’re in the business of keeping communities safe and secure from harmful pests. We hire only the most dedicated and passionate individuals who share our commitment to excellence. We offer our employees a supportive work environment and the opportunity to develop their skills and knowledge in the field of pest control. Our career paths are designed with you in mind, so that you can take advantage of our industry’s opportunities for growth and advancement. We believe in investing time and resources into training and development so that our employees become experts in the field.

Offering great pay, benefits, and a supportive environment, our company is the perfect place for you to build a solid and stable career. We understand that our employees’ success is just as important as the success of our business, so we are committed to helping them reach their goals and develop their skills—all while having fun in the process! With us, you can look forward to challenging projects, inspiring colleagues, and a culture of growth and innovation. Join us today and take the first step towards a rewarding career in pest control!

Anticimex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Pay: $15.00 - $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Required)
• Call center: 1 year (Required)
• Appointment scheduling: 1 year (Required)

Work Location: In person