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SalaryTo ensure customers can expand their consumption of Microsoft cloud services without any constraints, we established a specialized program that gathers customer-based intelligence in coordination with Sales, Marketing, Finance, and Engineering teams. This Customer Experience Program Manager role, is housed within the Customer and Field Engagement (CAFÉ Team), works to develop ties with field and Customer Success Account Manager (CSAM) leadership and a broad network of contacts focused on solving capacity-related challenges. This two-way exchange of information enables us to develop an early deal pipeline and more effectively plan resource-specific capacity that shapes our cloud DC growth strategy for each region.
We’re now seeking to hire a talented Customer Experience Program Manager to support the Americas. This role reports to the Americas Regional Lead and will partner closely with subsidiary leadership teams (Area Vice President and Business Group Leads, Technical advisers, etc.) across the United States, Canada, and Latin America. The role will help Microsoft align cross-company sales initiatives, cloud capacity expansion, deal orchestration, revenue performance, and gross margin targets to our capacity plans. More importantly, this role will help us plan for and enable some of our most important Customer solutions through effective partnerships and cloud co-planning efforts. We’re encouraging a diverse cross-section of individuals with cloud sales, engineering/capacity planning, and program management experience to apply!
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Embody our Culture and Values
Responsibilities
- Work closely with cross organizational teams, including analysis of the opportunity pipeline to develop leading indicators that predict business opportunities and expansion challenges with accuracy.
- Act as a capacity ‘Account Manager’ for all regional capacity opportunities and challenges.
- Become a trusted advisor to regional leadership teams for infrastructure planning, execution, and resolution of capacity-related issues.
- Synthesize key feedback from customers, partners, and field to HQ with the goal of identifying sales blockers and best practice process improvements to enhance worldwide selling capability and efficiency.
- Develop regular RoB customer engagements for Microsoft’s S500/CXP Pulse Customers.
- Communicate progress, isolate key challenges and opportunities, and accelerate decision making.
Qualifications
Required Qualfications:
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 2+ years of experience in public cloud-based services with sales and/or technical capabilities, preferably with cloud capacity planning experience.
- 2 + years of highly developed quantitative and analytical skills; understand business metrics, financial modeling, and demonstrate proficiency with financial calculations required for capacity planning.
Other Requirements:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional / Preferred Qualifications:
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- Direct Experience managing or working with very large companies looking to transform to Cloud.
- Proven track record with outstanding organizational and interpersonal skills demonstrated by cross-group delivery, especially between sales, operations, engineering, and business groups.
- Excellent communicator (written and verbal) with demonstrated customer, partner, and field empathy and ability to create and deliver executive-friendly presentations.
- Self-motivating and able to work across business groups in isolation, think critically, and act decisively in ambiguous situations.
Customer Experience Program Mgmt IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
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