Customer Experience Coordinator

Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. PAG’s global presence includes 23 locations and 20 Repair Stations in the United States, Canada, Australia, Singapore, and Brazil. Our customer-focused business model serves aviation customers through Supply Chain and Inventory Supported Maintenance, Repair and Overhaul (ISMRO®) services. PAG offers a broad range of products and services. Our client loyalty is founded in the attention and responsiveness we demonstrate throughout the sales process. It’s an exciting time to be part of the aerospace industry, especially with PAG! Others sell parts, WE SELL SUPPORT®
Our Customer Experience Coordinator position is a terrific opportunity to support Sales for a dynamic, fast paced, entrepreneurial company. This opportunity is based at Trace Aviation, located in Jackson, MS. Trace Aviation, is a leader in aviation component repair, specializing in King Air landing gear, and a subsidiary of Precision Aviation Group (PAG), headquartered in Atlanta, GA. PAG is a worldwide aviation component repair provider with facilities across the US, Canada, Australia, Singapore, and Brazil. Trace Aviation has been in operation since 2004, with over 40 years of aviation maintenance expertise. Our work environment is fast paced, positive, upbeat, team oriented, and friendly.
Ideal candidates for the Customer Experience Coordinator position will enjoy and have experience relevant to:

• Sales support functions
• Phone based customer support
• Computer based order processing
• Complex product lists
• Receiving and resolving customer questions and concerns
• Maintaining customer database and history
• Producing reports

Qualified candidates will offer a wide range of skills and experience to include:

• 5 years' experience in customer service-related roles
• Previous sales support experience with direct customer contact
• Managing support for multiple people with competing deadlines
• Strong verbal communication
• Computer savvy – Word, Excel, Outlook, SAP type programs, Pentagon experience ideal
• Engaging and professional presentation
• Organized, focused, and team oriented

We offer competitive pay and wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days employment. Options include 4 medical plans, 2 dental plans, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include: vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end, 9 paid holidays, 401k with company match contributions, and industry specific training opportunities.
Qualified candidates with strong drive, work ethic and commitment to quality are invited to apply at www.precisionaviationgroup.com using the Careers tab at the bottom of the page.
AA/EOE/M/F/D/V

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person