Customer Experience Agent

In this role, you will be the first point of contact for our customers, so strong communication and interpersonal skills are essential. You will be responsible for helping resolve customer inquiries, be adept to problem solving, detail oriented, have a positive attitude and a desire to help customers are key to this role. This position reports to the Sales Back Office Supervisor.

Primary Functions - Responsibilities include, but are not limited to, the following:

· Respond to customers inquiries via phone and email promptly and accurately.

· Use customer service CRM case management to address customer issues and inquiries.

· Maintain positive customer relationships.

· Provide exceptional customer service.

· Utilize problem-solving skills to address customer issues.

· Demonstrate a positive and outgoing attitude.

· Maintain customer records and data.

· Follow up with customers to ensure their satisfaction.

· Adhere to company policies and procedures.

Essential Attributes

Must have a positive attitude, strong work ethic and integrity. Be a self-motivated self-starter but be open to guidance.

Possess strong interpersonal skills and excellent written and oral communications skills.

Show excellent organization and prioritization skills and find ways to make your part of Customer Service more efficient.

Friendly, reliable, efficient, hardworking

Experience and Skills

Computer Skills

Windows and all corresponding office software suits.

Knowledge of MAS 500 (Bonus)

Knowledge of CRM software. Salesforce.com preferred.

Typing

Detail oriented

Language Skills

Strong knowledge of proper grammar and style. Strong writing, scripting, and copyediting skills.

Strong verbal communication, negotiation, and conflict resolution skills.

Must have a high school diploma or equivalency

3 + years of Customer Experience working with manufacture preferred.

Experience taking calls, responding to emails and case management.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Customer Experience Agent works in an open office setting. Activities such as phones ringing, document copying and interruptions of co-workers consulting or asking questions are common. Although the office is busy, the noise level is usually quiet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use of hands to handle, type or feel; and talk and hear. The Customer Experience Agent is occasionally required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision.

Compensation

$17 - $18 + Bonuses

Job Type:

Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule

• 8-hour shift
• Day shift
• Monday to Friday

Supplemental Pay Types

· Up to 10% quarterly performance bonus

Ability to Commute/Relocate:

• Springville, UT 84663: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Little Giant Ladders values diversity and is proud to be an equal employment opportunity and affirmative action employer. Little Giant Ladders prohibits sexual harassment and discrimination of any kind. All employment decisions are based on qualifications, merit, and business needs.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person