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Job Details
Job Summary
Our client - a large distribution center, is looking for a Customer Engineer I that will be responsible for the proactive and reactive support, troubleshooting and documentation of new and existing customer base. This role requires a well-rounded engineer who desires to be involved in all aspects of the IT field.
The successful candidate will work with the company's onsite engineer to provide end user support.The support will consist with swapping of bad equipment, troubleshooting connectivity issues, managing ticket queue for end user tickets.
Responsibilities
Requirements
Job Details
- On-Site Customer Engineer for End-User Support in Vineland, NJ
- Contract - (Nov - Jan)
- Schedule: Mon-Fri, 9:30PM-6:30PM
- Weekly Pay
Job Summary
Our client - a large distribution center, is looking for a Customer Engineer I that will be responsible for the proactive and reactive support, troubleshooting and documentation of new and existing customer base. This role requires a well-rounded engineer who desires to be involved in all aspects of the IT field.
The successful candidate will work with the company's onsite engineer to provide end user support.The support will consist with swapping of bad equipment, troubleshooting connectivity issues, managing ticket queue for end user tickets.
Responsibilities
- Supporting and trouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
- Supporting and trouble-shooting multi-site Active Directory 2003/2008/2012 environments.
- Supporting and trouble-shooting Microsoft Exchange 2003/2007/2010/2013 environments.
- Supporting and trouble-shooting multi-site WAN environments.
- Supporting and trouble-shooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to cabling, routing, routing protocols, switching, internet, and overall network architecture).
- Supporting and troubleshooting virtualization environments.
- Supporting and troubleshooting backup solutions both on-site and remote.
- Supporting and troubleshooting storage area networks.
Requirements
- High School diploma or equivalent
- Minimum of 5 years of end user desktop support
- Proven customer-facing field experience. Excellent soft skills to communicate with staff and C-suite, professional presentation, and appearance
- Must have strong resource and time management skills for systems support
- Must be self-motivated, detail and process oriented
- Must be able to independently
- Good time management skills.
- Must be able to lift 50lbs (assistance is available)
