Customer Engagement Specialist

Who are we?

Flex Storage offers a quick, simple, and modern storage experience in highly secure storage trailers with cutting-edge tech. All storage units are equipped with a solar-powered ventilation system, temperature & humidity sensors and a GPS, constantly tracking and recording the storage conditions within each of our trailers.

We are looking for a dynamic and customer-centric individual to join our team as a Customer Engagement Manager. The ideal candidate will be responsible for fostering positive customer relationships, enhancing customer satisfaction, and driving customer loyalty. The Customer Engagement Manager will lead initiatives to optimize the customer experience and ensure the highest level of satisfaction across all touchpoints.

Key Responsibilities:

• Customer Relationship Management: Build and nurture strong relationships with customers, understanding their needs and ensuring a positive experience throughout the customer journey.
• Communication: Develop and implement effective communication strategies to engage customers through various channels, including email, social media, and customer forums.
• Feedback Management: Collect and analyze customer feedback to identify areas for improvement and implement strategies to address concerns or enhance positive feedback.
• Customer Advocacy: Cultivate customer advocates by identifying satisfied customers willing to share their positive experiences through testimonials, case studies, or referrals.
• Cross-functional Collaboration: Collaborate with marketing, sales, and product teams to align Customer Engagement strategies with overall business objectives.
• Customer Education: Develop and implement programs to educate customers about product features, updates, and best practices to maximize their satisfaction and usage.
• Issue Resolution: Proactively address and resolve customer issues, working closely with internal teams to ensure prompt and effective solutions.
• Retention Strategies: Implement retention programs to reduce churn and increase customer lifetime value.

• Customer Relationship Management: Build and nurture strong relationships with customers, understanding their needs and ensuring a positive experience throughout the customer journey.
• Communication: Develop and implement effective communication strategies to engage customers through various channels, including email, social media, and customer forums.
• Feedback Management: Collect and analyze customer feedback to identify areas for improvement and implement strategies to address concerns or enhance positive feedback.
• Customer Advocacy: Cultivate customer advocates by identifying satisfied customers willing to share their positive experiences through testimonials, case studies, or referrals.
• Cross-functional Collaboration: Collaborate with marketing, sales, and product teams to align Customer Engagement strategies with overall business objectives.
• Customer Education: Develop and implement programs to educate customers about product features, updates, and best practices to maximize their satisfaction and usage.
• Issue Resolution: Proactively address and resolve customer issues, working closely with internal teams to ensure prompt and effective solutions.
• Retention Strategies: Implement retention programs to reduce churn and increase customer lifetime value.

• Customer Relationship Management: Build and nurture strong relationships with customers, understanding their needs and ensuring a positive experience throughout the customer journey.
• Communication: Develop and implement effective communication strategies to engage customers through various channels, including email, social media, and customer forums.
• Feedback Management: Collect and analyze customer feedback to identify areas for improvement and implement strategies to address concerns or enhance positive feedback.
• Customer Advocacy: Cultivate customer advocates by identifying satisfied customers willing to share their positive experiences through testimonials, case studies, or referrals.
• Cross-functional Collaboration: Collaborate with marketing, sales, and product teams to align Customer Engagement strategies with overall business objectives.
• Customer Education: Develop and implement programs to educate customers about product features, updates, and best practices to maximize their satisfaction and usage.
• Issue Resolution: Proactively address and resolve customer issues, working closely with internal teams to ensure prompt and effective solutions.
• Retention Strategies: Implement retention programs to reduce churn and increase customer lifetime value.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Orlando, FL: Relocate before starting work (Required)

Work Location: On the road