Address
Form of workJob Description
Customer Engagement Administrator
Location: Morgan Hill
Pay: $25-$30/hr
Overview: You will have responsibility for interfacing with customers via phone and email to communicate the status of their service order. This position will engage closely with service management to ensure that up-to-date status as well as all associated information is clearly communicated to customers in a timely fashion.
Key Responsibilities include:
- Daily engagement, via phone or email, with various customers on the status of their instruments that are in for service
- Daily meetings with service personnel to accurately understand the status of instruments in the service center
- Accurate and timely updates in the CRM as well as Back Office systems to record Customer Engagement and any related information
- Participates in ongoing efforts of process improvements
- Capable of completing special assignments/projects as assigned by management
- This position will be reporting to the Head of Technical Services based in Texas
Requirements :
- 1-2 Years of experience in a similar or related position required
- Prior repair experience in a Customer Engagement role required
- Prior work with test and measurement systems preferred
- Strong working knowledge of SalesForce and SAP required
