Customer Engagement Representative (Entry Level)

We are looking for a customer-oriented, experienced and motivated Customer Engagement Representative to join our team! As a Customer Engagement Representative, your main duty will be to focus on the success and growth of our existing customers and supporting all customers in a professional manner. If you love helping people and are customer-centric, you will also love this job!

Customer Engagement Representative duties and responsibilities

• Educate our customers about our products and services
• Resolve questions and service issues for customers
• Determine opportunities for new sales
• Sell products to established customers through up-selling and cross-selling
• Identify and act as a company ambassador at all times

Customer Engagement Representative requirements

• Previous customer service experience preferred
• Demonstrated ability to provide outstanding customer service
• Ability to handle difficult customer situations
• Strong interpersonal and communication skills
• Critical-thinker and problem-solver
• Ability to work with minimal supervision