Address
SalaryReady to champion customer satisfaction? As a Customer Engagement Manager, you'll lead new customer onboarding, coordinate between teams, ensure account health, escalate issues, and voice customer feedback. Join us for a thrilling role in customer success!
Who are we?
Sanity.io is the fastest, most flexible platform for delivering content to digital devices and products. Our platform is redefining the CMS market and changing the way organizations collaborate and work with content. Our growing community of developers and editors proves we are improving the working lives of people all over the world.
Sanity is trusted by organizations like Nike, Sonos, Loom, Spotify, Figma, and Stack Overflow. That trust is based on our product's ability to quickly create customized workflows and content models, drive a programmatic approach to content, and enable organizations to distribute structured content from a single source of truth.
Sanity is backed by ICONIQ Growth, Threshold Ventures, Lead Edge Capital, Heavybit, Alliance Venture, Monochrome Capital, and prominent angel investors like Twitter and Medium co-founder Ev Williams, Netlify co-founder Matthias Biilmann, ex-CEO of Heroku Adam Gross and Vercel founder Guillermo Rauch.
We believe that you cannot build a great company without a great culture. Read about our values here and join us in building a diverse and inclusive team.
About the role
As a member of our Customer Solutions organization, you will be part of the team responsible the operational excellence for our post sales activities, creating and maintaining a relationship with enterprise customers.
You are likely to be self-driven, enjoy working in a fast-paced entrepreneurial environment, and enjoy helping customers be successful with their implementation. You are passionate about content and how technology can unlock value in the content space.
What you will be doing
- Create a healthy relationship with our enterprise clients, understanding their business needs and how Sanity can support them.
- Help enterprise clients understand our core product values and how they are best applied within their context.
- Represent our clients and their requirements towards our internal departments.
- Contribute to the growth and success of the Customer Engagement function within the organization.
- Establishing key performance metrics to support the Customer engagement function.
- Coordinate touch points with enterprise customers with the support of Customer Solutions.
- Interact with Solution Engineering, Support, Sales, Business Development, Marketing and Product functions and align on common goals and objectives.
- Work together with Head of Customer Solutions to ensure our enterprise clients achieve their business objectives, which will result in expansion, satisfaction and high client retention.
This may be you
- 3-5 years of experience in a Customer Success/Engagement role.
- Outstanding communication skills, both verbally and in writing.
- Strong organization and presentation skills.
- Proven experience in customer success and/or business partnering.
- Proven interest and knowledge of developer-oriented SaaS tools.
- Structured with a strong attention to details.
- Experience with technology architectures.
Our team is already a mix of self-taught and formally educated people. Don't self-select out!
What we can offer
- A highly skilled, inspiring, and supportive team where long-term personal growth is encouraged and supported.
- Positive, flexible, and trust-based work environment.
- A very global, multi-culturally diverse group of colleagues and customers.
- Remote in the North America (East Coast/ET).
- Comprehensive health plans and perks.
- A healthy work-life balance that accommodates individual and family needs.
- Competitive salary and stock options program.
Not sure you meet 100% of our qualifications? Have an untraditional background? Apply anyway!
Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
