Success Profile

Courageous
Results-driven
Proactive
Problem-Solver
Leadership
Team player

Job title: CUSTOMER ENGAGEMENT MANAGER

• Grade: L2-2
• Hiring Manager: Vincent Hilst
• Location: Columbia, SC
• 100% Remote working and 80% of local travel expected.
• Job type: Permanent, Full time.

About the job

Our Team:

Are you ready to further shape the US GenMeds to become a more agile, digital savvy organization? Do you thrive in an agile, collaborative, customer centric environment? Any innovation that you have just wanted to try out? We are responsible for the implementation of the new go-to-market strategy within the newly created CardioMetabolic team and are searching for several Area Business Managers to pave this path forward with us.

The CardioMetabolic Team is evolving the way we operate and design a business model that can be responsive to fast-changing customer needs to deliver the right solutions at the right place at the right time. The team is focused on providing our HCPs and patients with solutions they love and how we partner (agile & customer centric), resulting in measurable improvement in patient outcomes, high employee satisfaction and growth for our business.

What you’ll be doing:

The Customer Engagement Manager is responsible for engaging Endocrinologists, Cardiologists, PCPs, and other key customers within an assigned geography and presenting clinically focused selling message to create and grow revenue and to consistently deliver product goals. CEMs will act as an “account orchestrator” to provide a more cohesive customer experience and ultimately improve patient outcomes by leveraging cross-functional support. The CEM will demonstrate initiative, drive, and independence, and take ownership for meeting and exceeding individual business goals. This will be accomplished by driving performance and delivering results in a compliant manner with a high degree of integrity. Engage customers within assigned geographical territory and deliver clinically focused message to grow brand-share and revenue and to consistently deliver on product goals.

• Collaborate and coordinate with other key field-based stakeholders such as Medical Science Liaisons, Market Access teammates, and others in their territory to proactively address customer needs, identify market dynamics and trends, develop strategies which support brand and corporate objectives, an ensure optimal account success within their assigned geography.
• Engage with the data, working with internal data specialists to use insights that help HCPs serve patients better and operate more effectively.
• Determine optimal OCE strategy for HCPs in an agile way leveraging AI and other digital tools.
• Develop strong working relationships with KOLs and all other specialists in assigned geography as well as office staff and other important health care personnel and key patient advocacy support groups as directed.
• Drive results by identifying key opportunities and developing strategic business plans to generate product utilization and grow territory business.
• Plan, organize, and execute local promotional speaker programs and activities in partnership with Medical Science Liaisons (MSLs).
• Maximize budget allocated to the geographic territory to support execution of strategies and tactics and generate/ grow the business.
• Develop a strategic territory business plan that increase product demand by leveraging priorities and key market data and trends and by meeting customer needs.
• Participate and help lead initiatives to support sales success as assigned (e.g., participate in industry related congresses, local and regional meetings, and medical conferences).
• Own business opportunities within respective geographic area, which includes coordination and calling upon large group practices and other key targets to drive overall product results.
• Establish relationship with thought leaders in assigned territory. Primary objective is to drive industry leading customer value.

About you

Work Experience:

• A minimum of 2+ years of pharmaceutical, biotech or medical device sales experience required.
• A Minimum of 2 years calling on endocrinologists or PCPs or cardiologists.
• Preferred Account Management Experience or like experience in Medical Surgical or complex account selling.
• Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity within compliance guidelines.
• Experience leading cross functional teams as a team lead or key player.
• Valid Driver's License.

Minimum required skills:

• A minimum of 2+ years of pharmaceutical, biotech or medical device sales experience required.
• Demonstrate experience working in cross functional team and stakeholders to drive business solutions and models to sell and engage customers.
• Experience working across a variety of customer channels and profiles.
• Experience with using AI and/or digital tools to adapt engagement style to customer needs.
• Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions for the customer.
• Demonstrated ability to learn and apply technical and scientific product related information.
• Demonstrate a passion and learning aptitude for science and is proactive in strengthening knowledge related to disease-state, treatment options and healthcare trends.
• Demonstrate advanced clinically based selling skills.
• Highly organized with strong account management skills.
• Strong commercial business acumen, strategic, critical thinking/problem solving and innovative thinking capabilities.
• Can dynamically adjust priorities due to changing circumstances.
• An agile learner who is comfortable operating in complex environments.
• Excellent interpersonal skills and communication skills, ability to develop important relationships with key stakeholders.
• Must achieve and maintain compliance with all applicable regulatory, legal, and operational rules and procedures, and require the same of his/her team.

Minimum preferred skills:

• A minimum of 5+ years of pharmaceutical, biotech or medical device sales experience preferred.
• Cardiovascular or diabetes experience preferred.
• Co-promotion experience preferred.
• Experience with in-servicing and training office staff, nurses, and office managers.
• Strong organizational skills with the ability to adapt to change in a fast-paced environment.

Technical skills:

• Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)
• Experience with Power BI and Veeva CRM

Education:

• BA/BS Degree desired, MBA Preferred
• Language Requirements: Fluency in English
• Physical Requirements: n/a
• Travel: On occasion, ability to travel to home office and meetings/conventions as necessary.
• Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

The salary range for this position is $100,500.00 - 134,000.00 . All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the link,

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.