Address
Form of workCustomer Engagement / Data Specialist I
The Lutheran Church - Missouri Synod
Organization Profile
Reporting to the LCMS Secretary, the Office of Rosters, Statistics and Research Services provides management and administrative support for the LCMS Secretary as well as other executives and ministries throughout the LCMS. Included in this office there are the following two departments:
The Rosters and Statistics Department maintains the official LCMS rosters and statistics of congregations and church workers. Additionally, this office provides list management services for the rosters of schools, congregational lay leaders, recognized service organizations, LCMS Boards and Commissions, and both LCMS high school and junior high school youth. Much of this information is published in the Lutheran Annual and is available on the LCMS Web site. Information is also made available to all congregations, schools, districts, and boards, as well as to other approved organizations.
The Research Services Department provides a full range of research and analysis services. Besides supporting the ministry offices and LCMS Officers located at the International Center, Research Services provides assistance to the seminaries, districts, and other entities.
The Office of Rosters, Statistics and Research Services also provides the LCMS Secretary with support services for several areas. This support includes: convention support, synod wide
Reporting to the LCMS Secretary, the Office of Rosters, Statistics and Research Services provides management and administrative support for the LCMS Secretary as well as other executives and ministries throughout the LCMS. Included in this office there are the following two departments:
The Rosters and Statistics Department maintains the official LCMS rosters and statistics of congregations and church workers. Additionally, this office provides list management services for the rosters of schools, congregational lay leaders, recognized service organizations, LCMS Boards and Commissions, and both LCMS high school and junior high school youth. Much of this information is published in the Lutheran Annual and is available on the LCMS Web site. Information is also made available to all congregations, schools, districts, and boards, as well as to other approved organizations.
The Research Services Department provides a full range of research and analysis services. Besides supporting the ministry offices and LCMS Officers located at the International Center, Research Services provides assistance to the seminaries, districts, and other entities.
The Office of Rosters, Statistics and Research Services also provides the LCMS Secretary with support services for several areas. This support includes: convention support, synod wide
election processes, monitoring the integrity of the LCMS rosters, and other special projects.
Reporting Relationships
Position reports to: Director of Rosters, Statistics and Research Services
Essential Job Functions
Reporting Relationships
Position reports to: Director of Rosters, Statistics and Research Services
Essential Job Functions
- Assists with maintenance of the LCMS rosters and other official lists and related data, ensuring compliance with the LCMS handbook (Constitution and Bylaws) and operating procedures, and coordinating with district offices and the LCMS Secretary the resolution of data and procedural issues.
- In support of the LCMS Secretary, assists with the production of the official LCMS print and online directories of congregations, schools, church workers, and other official lists. Tasks include data collection and maintenance, page formatting, and proofing.
- Assist with the development of training materials for external constituents, including FAQ’s, video tutorials, webinars, wiki’s, and other resources as directed to assist customers using the online tools provided by RSRS.
- Responsible for assisting church workers, congregations, and other constituents with record maintenance and system support needs on the phone and by email.
- Track user issues, from initial intake through resolution, and provide direct input into the existing user tools, making recommendations for improvements based on everyday experience and user feedback.
- Performs clerical duties related to department productivity including sorting and preparing mail and document scanning.
- Assists as directed in the testing and implementation phases of enhancements to the LCMS Information Support Network (LISN) systems.
- Performs other duties and special projects as assigned by the department director.
Education and Experience
- Two years or more experience in Customer Engagement related to data management and user support for online tools, or related fields is required.
- Two years or more experience in list maintenance, or related fields is required.
- High school diploma or GED is required.
- Knowledge and experience with the LCMS or related church ministries is preferred.
- Associates degree or equivalent degree in business administrative fields is preferred.
Competencies (Knowledge, Skills and Abilities)
- Strong relational/service skills
- Strong PC skills
- Strong data entry (accuracy and speed)
- Proficient with Microsoft Word and Excel
- Excellent written communication skills
- Good analytical skills
- Good organization skills
- Able to prioritize workload
- Driven to meet deadlines
- Requires minimal supervision
Supervisory Responsibility
None
None
