Customer Engagement Coordinator - Iport

About Us:

IPORT is a pioneering hardware tech brand that creates industry-leading Apple accessories, transforming Apple products into powerful business tools. We specialize in designing and manufacturing B2B products and solutions tailored to the unique needs of businesses, empowering organizations to harness the power and versatility of Apple products in their daily operations. Our mission is to revolutionize the way businesses use technology by providing innovative, high-quality solutions that enhance productivity and user experience.

We are seeking a dedicated and experienced Customer Engagement Coordinator who has a minimum of 3 years of experience, has a strong project management background and a focus on Apple accessories/ B2B products & solutions. In this role, you will coordinate engagements with large enterprise customers, ensuring a seamless and exceptional experience from discovery to proposal, shipping, and deployment of products and services. In this team role, you will be the coordinator between the Product team and Sales Team. The execution of this role will allow the Product Lifecycle Management process to be successfully executed against the IPORT sales process.

Key Responsibilities:

• Act as a key point of contact for large enterprise customers, managing relationships and ensuring high customer satisfaction throughout the engagement process.
• Collaborate with cross-functional teams, including Sales, Product Management, and Engineering, to develop and execute project plans that align with customer requirements and deliverables.
• Coordinate with internal and external stakeholders to ensure the timely and successful delivery of deliverables such as test reports, prototypes, and manufactured products and solutions, while mitigating risks and addressing any issues that may arise.
• Create and present project plans, and progress reports to key stakeholders, including customers and internal teams.
• Keep projects on task and customers engaged toward successful deployments.
• Develop and maintain a deep understanding of our Apple accessory product platform, enabling you to track and coordinate the intricacies of complex enterprise projects.
• Create processes for monitoring and tracking projects.
• Monitor and analyze project performance, identifying opportunities for improvement and implementing changes as necessary to achieve target KPIs and ROI.

PM21

Minimum Qualifications:

• Bachelor's degree in Business, Project Management, or a related field or equivalent work history.
• 3+ years of experience in enterprise project management, preferably in the Apple accessories and B2B products & solutions space.
• Proven track record of successfully managing complex projects involving large enterprise customers.
• Strong understanding of Apple's ecosystem, products, accessories, and B2B market dynamics.
• Excellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner.
• Experience working with cross-functional teams and managing multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to draw insights from data to inform project strategies.
• Strong Mac, iOS, and presentation/proposal skills required.

Preferred Qualifications:

• PMP or related project management certification.
• Experience in a start-up or fast-paced, high-growth environment.
• Familiarity with project management tools, CRM platforms, and analytics software.

If you are a highly organized, results-driven individual with a passion for technology and a deep understanding of Apple accessories and B2B solutions, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and passion for enterprise project management.

Dana Innovations DBA IPORT is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.