Customer Enablement Manager

BetterComp is a rapidly growing SaaS company making big waves in the HR/compensation space. We are seeking an experienced Customer Enablement Manager to help us in our next phase of growth.  If you have been working in Compensation or Learning Success at a SaaS organization and are looking for a change in career that keeps you connected to the profession but focused on technology, we’d love to talk to you too!
This position will build a strong training and enablement curriculum and content to provide our customers with self-learning opportunities.  You will also provide answers to technical support questions and help develop our customer support function. This job will have direct exposure to senior leadership with a strong career growth potential.
This is a fully remote position based in the US. We’re primarily targeting candidates in CO, FL, NH, NV, MA, MN, OR, or WA.
Who you are:

• You’ll know you’re the right candidate for our Customer Enablement Manager role if you work well in a dynamic environment, think out-of-the-box, and are not afraid to try new things
• You self-motivate day in and day out utilizing your tech savvy skills, while loving to learn and problem solve each challenge ahead
• You work best in a collaborative team environment and are great at effectively interacting with customers and internal teams
• You’ll thrive in this role if you enjoy a variety of responsibilities that directly contribute to customers achieving success with BetterComp

What you bring:

• 3+ years of experience in a Customer Enablement Manager role for a SaaS company (big plus if it was in the HR/Compensation industry), or 5+ years of direct experience in a Compensation role
• Proven track record of owning project management throughout the lifecycle
• Tech-savvy to be able to align BetterComp product functionality with customer requirements
• Understand customer concerns and needs regarding use of BetterComp, and the ability to troubleshoot issues as needed
• Excellent problem-solving skills
• Excellent communication skills (verbal and written), with the ability to navigate potentially tough interactions
• Ability to work remote and stay focused
• Integrity and ability to show the highest level of confidentiality when working with sensitive data
• Proven success in a collaborative, team-oriented environment
• High level of integrity and commitment to scale an early-stage business
• Experience with Excel, Google Suite, and Salesforce a plus

What you’ll do:

• Collaborate with key stakeholders to design and administer a comprehensive onboarding program for new customers
• Design, develop, and deploy learning solutions including knowledge base articles, UserFlow guides, and other content as needed
• Ensure curriculum design supports our transition to a self-directed learning model that allows delivery of training at scale
• Produce learning assets that will guide customers in their use of BetterComp to facilitate execution of cyclical compensation business processes
• Develop and conduct 1:many training courses as part of a standardized curriculum, lead customer training sessions as part of onboarding and ongoing product adoption
• Conduct custom 1:1 training on demand customer requirements need arises
• Ensure customers are aware of product updates and new features by creating learning assets and announcements, provide internal team training on new features (temporary)
• Partner with management and subject matter experts, and measure and evaluate the effectiveness of training efforts, transfer of learning, and impact of learning on customer engagement and adoption
• Help build out customer support processes which may include development of ticket queue operations that ensures customer expectations are met in accordance with expected service levels. Processes may include managing queue wait times to set standards and reviewing customer satisfaction surveys
• Provide functional support answers to questions from customers ensuring the timely resolution of technical issues
• Function as a communications liaison between customers and internal teams for feedback related to system functionality and enhancement requirements
• Identify process improvement opportunities, draft solutions, and advocate for change
• Contribute to helping build our Customer Success function and processes
• Use internal team tools to keep track of work progress
• Other projects as needed

Why you’ll love it:
BetterComp is transforming how comp teams market price jobs. With customers including numerous Fortune 1000 companies, we are poised to challenge the way compensation has always been done. And our approach is working. We have strong product market fit and have grown quickly over the past 2 years.
Our team is the most critical component of achieving our goals. We believe in hiring the best people and giving them the space and autonomy to do their work. At BetterComp, you’ll work with some of the smartest, most thoughtful and talented people while solving some of the toughest challenges in compensation.
What we offer:

• Competitive compensation package that includes:
  • Base salary range for this position: $70,000 - $110,000 (annually)
  • Equity
• Unlimited, flexible PTO
• Health, dental, and vision insurance
• Simple IRA with company match
• Work from home
• Choose your own technology

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
 

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