Address
Form of workKenvue is currently recruiting for:
Global Complaint Vigilance Analyst II
This position will be reporting to Global Complaint Vigilance Manager and is based at the Skillman, NJ location.
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.
What You Will Do
The Global Complaint Vigilance Analyst II is responsible for triage, evaluation and investigation of product quality complaints for Kenvue consumer products. Responsibilities include review of complaint cases to verify customer verbatim, lot number, subject coding, lot trend analysis, malfunction coding, reportability assessments, preparation of regulatory submissions, assignment of complaints to manufacturing sites for evaluation, review of manufacturing site investigations, compilation and documentation of complaint summaries, complaint closure, and escalation.
Key Responsibilities
Processes product quality complaints and adverse events according to internal Standard Operating Procedures and in compliance with regulatory requirements.
Collaborates with Make Quality, Global Consumer Care Center, Medical Safety, Regional Quality, Regional R&D, Post Market Surveillance (PMS) partners, External and Internal Sites, and other business partners to ensure appropriate complaint handling.
Assists in Field Sample Management activities, as required.
Assists with various projects and activities related to Complaint Vigilance processes and system implementations and improvements.
Provides team support during internal and external audits and inspections as needed.
What We Are Looking For
Required Qualifications
A minimum of a Bachelor's Degree, preferably with a focus in Science, Engineering, Nursing, or a related discipline, is required.
A minimum of 2 years of related industry experience in a quality or compliance role is required.
Ability to think analytically, utilize a systemic approach to solving problems, and act decisively.
Ability to communicate effectively both verbally and in writing (technical and persuasive).
Ability to work individually as well as on a team.
Ability to adapt and support an environment of changing priorities.
Desired Qualifications
Experience working in an FDA regulated environment.
Experience supporting manufacturing, packaging, and development operations.
Experience in complaint management, post market vigilance, risk management, quality, or compliance disciplines.
Experience with complaint handling software applications.
Experience with MS Office suite applications.
What's In It For You
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
Learning & Development Opportunities
Employee Resource Groups
The anticipated base pay range for this role is (60,000 to 96,600)
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
