Customer Care Support

About us

Bristol Pay is headquartered in Babylon, New York. We are a growing company focusing on technology solutions within the electronic payments space.

We are seeking a detail-oriented individual to join our team to support our back-office and bookkeeping functions. In this role, you will be responsible for providing administrative and financial support to ensure the efficient operation of our back-office functions and bookkeeping processes. The ideal candidate will possess strong organizational skills, attention to detail, and proficiency in bookkeeping.

We are seeking a professional that will execute the Company’s mission and boutique service model while enhancing the customer’s experience and potential up sell services.

At Bristol Pay, we believe in, and actively encourage, all team members to think outside the box and make it our mission to help small business thrive. Our solution-based approach, honesty and integrity, combined with our fair pricing, has a proven track record for both sales growth and customer retention success. Our product portfolio, technical expertise across markets, and business savvy industry knowledge is a significant component to our overall success.

Responsibilities

Bookkeeping Support:

• Assist in maintaining accurate financial records, including accounts payable, accounts receivable, and general ledger entries.
• Process invoices, expense reports, and other financial documents in a timely manner, ensuring accuracy and compliance with company policies.
• Reconcile monthly statements to ensure accuracy and completeness.

Back-Office Operations:

• Provide administrative support to the team, including handling phone calls, responding to emails, and managing correspondence.
• Organize and maintain physical and electronic files, documents, and records related to financial transactions and back-office operations.
• Assist in managing office supplies, equipment, and facilities to ensure a smooth and efficient work environment.
• Assist in the development and implementation of back-office procedures and workflows to improve efficiency and productivity.

Requirements:

• Bachelor’s degree or equivalent experience preferred.
• 1-5 years’ experience in customer service, account management,
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively to meet deadlines.
• Strong communication and presentation skills
• Ability to maintain confidentiality and exercise discretion when handling sensitive financial information.
• Must be able to work in a team-oriented, technical environment
• Must be self-motivated with an interest in technology
• Knowledge of Microsoft Office products is required.
• Experience with using CRM desired (NetSuite is a plus).
• Candidates must have excellent phone and written communication skills
• Strong work ethic, high energy and results orientated.
• Positive attitude
• Attention to detail

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload, or technological developments).

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person