Customer Care Specialist-Van Buren 2/12 New Hire class

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

Looking for Agents to work for our Van Buren, AR Call Center! 

• February 12th Start Date!
• 100% remote.
• You MUST live within 45 minutes of the Van Buren Area.
• This position pays $15.00/hr. 
• This role is eligible for a $1,500 Performance Bonus ( see additional information below

This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will:

• Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area 
• Effectively handle escalated customer issues in a professional and timely fashion

• Remote role but must live within 45 minutes of Van Buren, AR
• Must be able to pass a drug test.
• High School Diploma or GED
• One or more year(s) of customer service experience
• Proficiency with computer programs
• Exceptional Customer Service experience
• Ability to problem solve with probing questions
• Multi-tasking skills in a fast-paced environment
• Ability to work independently in compliance and regulatory environment. 
• Coordinate between bureau and client systems to assist customers
• Excellent communication skills, written and verbal. Results orientated and passionate about helping customers

Training & Shift Requirements

• Available for first 90 days with no time out of office (Training; Probation period)
• We will be training remotely; therefore, you must be able to prove you have high-speed internet service.  You can test your home internet speed by using this link: https://speedtest.net/
• During training and team meetings, you will be required to be on camera using your computer's webcam.
• During training, you must be available:  Monday through Friday from 8am. to 5pm.
• After training, you must be available to work an 8-hour shift and be open to working one weekend day.

Performance Bonus 

• Will be paid out after completing 90 and 180 days of employment. You will receive a performance bonus of $1,500, less standard withholding and authorized deductions, to be paid in two installments. The first installment of $1,000 will be paid after 90 days of employment and the second installment of $500 will be paid after 180 days of employment, as long as you are not on a Performance Improvement Plan (PIP) or corrective action as of the 90th or 180th day of employment.

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above.  Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education.  This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.

We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!