Customer Care Specialist

Summary

With the Diamonds Direct Customer Care position, we are looking for a RHINO that will serve as the key piece of in-store daily operations, because without YOU, there is no US! Our culture is a fast-paced, family-oriented environment geared around fun and a passion for putting the customer above all else. Our ideal RHINO has a passion for the jewelry industry, as this position provides a firsthand look at what makes a luxury retailer run smoothly.

Responsibilities

• Accept jewelry for repair
• Assist our Sales team with customer orders
• Answer any customer related concerns
• Facilitate delivery of merchandise to customers

What is the Upside?

• Investment in your career development
• Encouraging environment that promotes teamwork and furthering education within the jewelry industry
• Exposure to all other departments within our organization
• A family-oriented culture unlike any other

What Will Make You Successful

• Ability to maintain composure in high pressure, fast-paced environment
• Good listener and communicator
• Organized and good at multi-tasking
• Comfortable at handling phone calls and in person correspondence
• Professional and welcoming presentation
• Demonstrates attention to detail
• A passion for the jewelry industry

Requirements

• Previous customer service experience
• Experience in a luxury retail environment preferred

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Mount Pleasant, SC 29464: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Retail: 1 year (Required)
• Jewelry: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person