Customer Care Specialist Part-Time

Customer Care Specialist

This position is part-time.

Classification: Non-Exempt

Reports to: Customer Care Team Lead

Location: Onsite - Operations Center, Meridian, MS

Summary/Objective

The Customer Care Specialist (CCS) is responsible for delivering excellent customer service while answering a high volume of customer calls. This position is a vital link between the customer and other employees of the bank.

Primary Functions

1. Adheres to the Banks Vision, Mission Statement, Moments of Truth, Core Competencies and Sales and Service Standards.
2. Responsible for receiving, evaluating, and responding to a high volume of customer inquiries to provide resolutions promptly.
3. Builds customer loyalty by establishing rapport with customers and responds in a tactful and responsive manner. Takes ownership of customer issues as appropriate rather than referring them to another bank employee or manager.
4. Maintains an effective level of knowledge of the Banks products and services.
5. Sends referrals to the retail banks utilizing CNBs Customer Relationship Management software. Maintain open communications with the branches and other departments.

Supervisory Responsibility

None

Work Environment

This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position requires significant sitting, hearing, talking, viewing and using computers, and maneuvering around the Customer Care Center.

Position Type/Expected Hours of Work
This is a full-time or part-time position. Days and hours vary per person.
The Customer Care Department is open Monday-Friday, 8 am to 6pm; Saturday, 9 am to noon.

Travel
None

Required Education and Experience

1. High school graduate or GED.
2. Ability to work in a team environment with close proximities.
3. Demonstrated professionalism and articulate with warm professional oral communication skills.
4. Patience with challenging and difficult customer service issues.

Preferred Education and Experience

1. Post High School Education or related experience.
2. Opportunity resolution experience.

AAP/EEO Statement
Citizens National Bank is an equal employment opportunity employer and complies with all applicable laws and regulations regarding affirmative action and equal opportunity and does not illegally discriminate against anyone protected by law because of that persons race, creed, color, age, sex, sexual orientation, gender identity, national origin, religion, status as an individual with a disability, or protected veteran status.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.