Customer Care Specialist

Job Summary

The Mesa team is looking for a strong Customer Care Specialist to join us. In the customer support specialist role, this person will communicate directly with customers to solve problems, answer questions, and give advice and support. Key elements of the role include familiarity with the company’s products and services, and the ability to quickly identify and address customer needs. Success in this role will be demonstrated by improvements in the company’s reputation in delivering outstanding customer support.

Responsibilities

• Answers incoming calls and emails from customers
• Establishes trust
• Assists customers with solving problems
• Reports common product and service complaints
• Helps customers make use of different features
• Records complaints and feedback

Requirements & Skills

• Has prior experience in customer service
• Proficient in MS Office
• Knowledgeable in operating help desk software
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Has a positive and professional work attitude
• Associate or Bachelor’s degree required

Physical Demands

• Primarily seated in an office location
• Some standing, stooping
• Full use of hands, arms, hearing, vision, and voice

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employee so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as business needs dictate.