Customer Care Specialist

Crum & Forster (C&F) Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2023 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

• Communicate with travel agents and customers via phone (inbound calls), e-mail, and various social media platforms to provide accurate information about our products and services to enable them to purchase policies that meet their specific travel needs and concerns.
• Provide exceptional customer service by responding to customer requests for information on policies based on their needs and/or travel concerns.
• Assist customers with questions, policy changes and/or cancellations as needed.
• Recommend products that best suit the customer’s travel protection needs.
• Adhere to Travel Insured scripts and best practices when dealing with customer and agent interactions.
• Promptly resolve service issues and complaints with empathy and in a timely manner.
• Keep accurate records of all customer interactions, transactions, and all steps that were taken.
• Serve as a customer advocate in all interactions to provide an outstanding Customer Experience.
• Embrace and model TII’s organizational values.
• Perform other duties as assigned.

• Service-oriented, friendly, and caring attitude with the intention of satisfying the customer.
• Ability to assess customer needs, meet quality standards for services, and evaluate customer satisfaction.
• Strong listening skills and the ability to ask clarifying questions.
• Excellent organizational and communication skills.
• Committed, conscientious desire to perform at your best.
• Proficiency in relevant computer applications.
• High School Diploma or GED.
• Must hold a Personal Lines license or be able to attain the license within 90 days (training provided).
• Call center experience is a plus, customer service experience required.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $34,500 to a maximum of $57,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.