Customer Care Specialist

Job Title: Customer Care Specialist II (Hybrid)

Location: Saint Louis AND Burlington Offices (must be local to one of the areas)

Schedule: First week of training will be onsite Monday-Friday 8am-5pm, then move to remote.

Hours: 9:30am - 6:00pm CST (after 1st week of training which is 8:00am - 5:00pm)

Compensation: $21.00/hr.

Contract to Hire

Job Description:.

At MilliporeSigma, the Customer Care Associate II position involves working in a dynamic, fast paced, high energy call center, and rewarding team environment focused on delivering a better customer experience. You will be responsible for ensuring each transaction is processed within customer specifications for MilliporeSigma guidelines. As a Customer Care Associate II, you must be eager to learn, be respectful, honest & humble, and embrace challenges.

• Resolve requests and inquiries related to orders, shipments or other customer-related matters and accurately document.
• Ensure documentation adheres to ISO certifications and is able to withstand Customer-Service related audits when called upon.
• Enter internal and external customer orders and quotations received via inbound calls, email and website inquiries.
• Investigate and record lost or damaged orders, complaints, credit and/or rebill requests.
• Act as a role model of Millipore’s values and best-in-class business practices

Qualifications/Skills:

• Must have High Diploma or GED
• Ability to communicate well both written and oral
• Proficient in Microsoft Office, Word and Excel
• Strong computer skills
• Familiar with SAP is nice to have (will train if not)
• Bi-lingual is a plus
• FedEx and/or UPS experience is a plus

Millipore Sigma is an equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.

Job Types: Full-time, Contract

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Health insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Application Question(s):

• Are you able to reliably commute to either the Saint Louis, MO or Burlington, MA office location for the first week for training?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 3 years (Preferred)
• Microsoft Powerpoint: 3 years (Preferred)
• Microsoft Excel: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• SAP CRM: 2 years (Preferred)
• Customer retention: 2 years (Preferred)

Language:

• English (Required)

Work Location: Hybrid remote in Burlington, MA